HVAC Service Operations & Admin Coordinator

Johnson Controls; Fargo (ND); Presencial; USD 30.000 - 39.000; Jornada completa

Descripción de la vacante

Johnson Controls in Fargo, ND is seeking a Customer Care Service Support Coordinator (CSC) to coordinate administrative tasks, purchasing, inventory, and service data to keep HVAC operations running smoothly. This on-site role reports to the HVAC Branch Service Manager and works with technicians, customers, and vendors.

Ideal candidates bring at least two years in customer service or service operations, strong organization and communication skills, and proficiency with Microsoft Office.

Formación

• High school diploma or equivalent required.
• 2+ years of experience in customer service, service operations, administrative support, purchasing, inventory, or a related field.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and data accuracy.
• Proficiency with Microsoft Office and business operating systems.

Responsabilidades

• Support service operations through administrative and operational coordination.
• Maintain customer accounts, service records, and system data accuracy.
• Create and manage purchase orders and support parts procurement activities.
• Coordinate inventory tracking, reconciliation, and material-related processes.
• Monitor work orders and assist in progressing jobs through completion and billing.
• Track and resolve operational exceptions, documentation issues, and process gaps.
• Support reporting, recordkeeping, and performance metric tracking, including operational and safety-related metrics.
• Coordinate and maintain technician on-call schedules and related updates.
• Support vendor onboarding and subcontract administration activities.
• Provide service-related administrative support to technicians and service leadership.
• Coordinate with customers, vendors, and internal teams to ensure timely resolution of business process needs.
• Participate in continuous improvement efforts and perform other duties as assigned.

Conocimientos

Customer service

Administrative support

Purchasing

Inventory control

MS Office

Educación

High school diploma

Associate degree or equivalent experience

Herramientas

Business operating systems

Descripción del empleo

Johnson Controls in Fargo, ND is seeking a Customer Care Service Support Coordinator (CSC) to coordinate administrative tasks, purchasing, inventory, and service data to keep HVAC operations running smoothly. This on-site role reports to the HVAC Branch Service Manager and works with technicians, customers, and vendors.

Ideal candidates bring at least two years in customer service or service operations, strong organization and communication skills, and proficiency with Microsoft Office.