HVAC Service Coordination Specialist

Johnson Controls, Inc.; Auburn Hills, Northern (MI, KY); Híbrido; USD 34 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Paid vacation, holidays, and sick time

Comprehensive benefits package, 401K,医

Resumo da oferta

Johnson Controls, Inc. in Auburn Hills, MI, is hiring an HVAC Customer Resource Coordinator to schedule service calls and coordinate field technicians. This on-site role emphasizes timeliness, accuracy, and customer communication to meet monthly goals.

The ideal candidate has 2–5 years in service operations, strong organization and interpersonal skills, and the ability to manage multiple tasks with precision. A high school diploma is required.

Qualificações

• High school diploma or equivalent required.
• Demonstrates strong organizational and attention to detail.
• Strong interpersonal and communication skills with clients.

Responsabilidades

• Receive and schedule service calls under supervision, coordinating with technicians.
• Coordinate labor scheduling to align technicians with customer needs.
• Communicate action plans to customers and ensure service meets expectations.
• Maintain up-to-date customer account information in NxGen and internal systems.

Conhecimentos

Interpersonal skills

Organizational skills

Attention to detail

Time management

Independent work

Customer communication

Formação académica

High school diploma or equivalent

Associate degree

Ferramentas

NxGen scheduling system

Descrição da oferta de emprego

Johnson Controls, Inc. in Auburn Hills, MI, is hiring an HVAC Customer Resource Coordinator to schedule service calls and coordinate field technicians. This on-site role emphasizes timeliness, accuracy, and customer communication to meet monthly goals.

The ideal candidate has 2–5 years in service operations, strong organization and interpersonal skills, and the ability to manage multiple tasks with precision. A high school diploma is required.