HVAC Service Manager: Lead Team, Elevate Service Quality

Petro Home Services; Rossville (MD); On-site; USD 92,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Retirement Savings

Job summary

Petro Home Services in Maryland is seeking a Service Manager to lead HVAC Service and Dispatch staff. You will interview, hire, train, and direct work, coordinate activities to meet goals, and monitor performance to ensure high standards and safety compliance.

You will also ensure excellent customer service, respond to inquiries, and address issues promptly, while promoting the Petro Home Services brand and maintaining strong teamwork.

Qualifications

• Minimum of two years management experience or demonstrated leadership ability.
• Strong HVAC technical skills and proven customer service ability.
• Valid driver's license and ability to meet company policy.

Responsibilities

• Directly manage HVAC Service and Dispatch staff, including interviewing, hiring, training, and directing work.
• Coordinate team activities to achieve goals and review performance, safety, and policies.
• Monitor technicians’ performance and ensure PPE use and safety compliance.
• Provide superb customer service, address inquiries, and resolve issues in a timely manner.
• Promote the company brand and participate in safety meetings.

Skills

HVAC technical skills

Leadership

Customer service

Education

Four year college degree preferred

Tools

Microsoft Office

Job description

Petro Home Services in Maryland is seeking a Service Manager to lead HVAC Service and Dispatch staff. You will interview, hire, train, and direct work, coordinate activities to meet goals, and monitor performance to ensure high standards and safety compliance.

You will also ensure excellent customer service, respond to inquiries, and address issues promptly, while promoting the Petro Home Services brand and maintaining strong teamwork.