Residential HVAC Service Manager — Lead & Elevate Service

R. Poust Heating & Air Conditioning; Ackerson (NJ); Sur place; USD 100 000 - 125 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Long-Term Disability Insurance

Short-Term Disability Insurance

Paid Time Off

Résumé du poste

R Poust Heating & Air Conditioning is seeking an HVAC Service Manager (Residential) to lead a skilled team of technicians and drive high‑quality service. You will set goals, monitor performance, and partner with sales and operations to maximize service opportunities.

As a key leader, you will ensure codes and regulations compliance, mentor staff, and deliver exceptional homeowner experiences while maintaining focus on safety, quality, and efficiency.

Qualifications

• Minimum of 3 years of management experience in residential HVAC
• Strong knowledge of heating, cooling, and ventilation systems (installation, maintenance, diagnostics)
• Ability to inspire, coach, and develop technicians at all skill levels
• Commitment to delivering exceptional homeowner experiences
• Proven track record of meeting or exceeding revenue, efficiency, and quality goals
• Detail‑oriented with strong organizational and multitasking abilities
• Effective presentation and training skills; comfortable leading team meetings
• Confident, decisive communicator in a fast‑paced, goal‑driven environment
• Familiarity with service management software and dispatch systems
• Proficiency with computers and Microsoft Office (Excel, Word, PowerPoint)

Responsabilités

• Lead, manage, and mentor a team of HVAC Technicians
• Foster a culture of safety, quality, accountability, and continuous improvement
• Drive division performance through goal setting, reporting, and team development
• Collaborate with sales and marketing teams to increase service, maintenance, and replacement opportunities
• Partner with operations, dispatch, and customer service teams to optimize scheduling and communication
• Improve efficiency through route optimization, workflow improvements, and technician performance tracking
• Serve as the subject‑matter expert for residential HVAC systems, installations, and service
• Stay current with HVAC codes, regulations (EPA, local/state), and emerging technologies
• Ensure top‑tier service quality, system performance, and customer satisfaction
• Resolve escalated customer concerns with professionalism and technical expertise

Connaissances

Team leadership

Mentoring

Scheduling & coordination

Customer service focus

Communication skills

Leadership presence

Outils

MS Office (Excel/Word/PowerPoint)

Service management software

Dispatch systems

Description du poste

R Poust Heating & Air Conditioning is seeking an HVAC Service Manager (Residential) to lead a skilled team of technicians and drive high‑quality service. You will set goals, monitor performance, and partner with sales and operations to maximize service opportunities.

As a key leader, you will ensure codes and regulations compliance, mentor staff, and deliver exceptional homeowner experiences while maintaining focus on safety, quality, and efficiency.