HVAC Service Manager: Lead, Grow & Elevate Your Team

TurnPoint Services; Mishawaka (IN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Paid parental leave

PTO

Company-paid holidays

Life and disability insurance

Accident, critical illness coverage

Pet insurance

Job summary

Home Comfort Experts, part of TurnPoint Services, seeks an HVAC Service Manager to lead the HVAC Service department, drive operations, and oversee profitability. You will guide personnel, implement training, and ensure adherence to procedures to meet monthly goals.

You will also recruit and develop a high-performing team, manage customer relationships, and continuously promote the company’s image while leveraging modern tools and fleet management to deliver safe, reliable service.

Qualifications

• 5+ years of HVAC service leadership or supervisory experience.
• 4+ years of commercial and residential service experience.
• Valid driver\'s license with a clean driving record.
• Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Etc.)
• Proven knowledge of residential and light commercial HVAC systems.
• Preferred Experience: Intermediate knowledge/use of industry standard software (Service Titan, or other related systems)

Responsibilities

• Ensure company goals are met monthly.
• KPIs are managed and kept above the acceptable level.
• Recruiting, hiring, and development of service operations team.
• Support and training to our service team & training supervisor.
• Develop training plan for service team.
• Ensure all process and procedures are followed.
• Identify and communicate where improvements can be utilized.
• Quality assurance on all work performed.
• New team member onboarding.
• Evaluate and perform annual reviews.
• Review company reports and share with team.
• Successfully promote company’s image, appearance and reputation.
• Manage customer relationships.
• Create, communication, and send weekly activity report to general manager.
• Fleet Management
• Uniform management
• Oversee order, staging of parts, material & equipment
• Other duties may be assigned for the success of the organization

Skills

HVAC leadership

Commercial & residential service

Valid driver\'s license

Residential & light commercial HVAC

Tools

Service Titan

Microsoft Office

Job description

Home Comfort Experts, part of TurnPoint Services, seeks an HVAC Service Manager to lead the HVAC Service department, drive operations, and oversee profitability. You will guide personnel, implement training, and ensure adherence to procedures to meet monthly goals.

You will also recruit and develop a high-performing team, manage customer relationships, and continuously promote the company’s image while leveraging modern tools and fleet management to deliver safe, reliable service.