HVAC Service Manager: Lead & Develop High-Performing Team

Hope Plumbing, Heating & Cooling; Indianapolis (IN); On-site; USD 90,000 - 125,000; Full time

Job summary

Hope Plumbing, Heating & Cooling is seeking an experienced HVAC Service Manager to lead and develop the service department. The role focuses on driving revenue, profitability, and an exceptional customer experience while balancing hands-on leadership with strategic planning.

The ideal candidate will have a background in HVAC service operations, team development, and financial performance management, and will hold the team accountable to company standards and KPIs.

Qualifications

• Proven leadership experience in HVAC service, construction, or residential home services.
• Experience driving revenue, gross margin, and departmental profitability.
• Ability to monitor operational KPIs and financial performance.
• Strong customer service and relationship management skills.
• Excellent leadership, coaching, and conflict-resolution abilities.

Responsibilities

• Lead, manage, and motivate HVAC service technicians to achieve departmental goals.
• Oversee daily service operations: scheduling, dispatching, service call completion.
• Develop and monitor KPIs: revenue, margin, ticket average, productivity.
• Review invoices, estimates, and recommendations for profitability and accuracy.
• Collaborate with sales, installation, dispatch, and customer service teams.

Skills

HVAC leadership

Team development

Operations management

KPI tracking

Revenue growth

Customer service

Communication

CRM systems

Tools

CRM software

Service management software

Microsoft Office

Job description

Hope Plumbing, Heating & Cooling is seeking an experienced HVAC Service Manager to lead and develop the service department. The role focuses on driving revenue, profitability, and an exceptional customer experience while balancing hands-on leadership with strategic planning.

The ideal candidate will have a background in HVAC service operations, team development, and financial performance management, and will hold the team accountable to company standards and KPIs.