HVAC Service Manager: Lead Dispatch & Field Ops

Carroll Home Services, LLC; Essex (MD); On-site; USD 92,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Retirement Savings

Car allowance

Fuel card

Job summary

Carroll Home Services, LLC is seeking a Service Manager to lead HVAC Service and Dispatch staff. You will interview, hire, train, plan and direct work while promoting exceptional customer service and safety.

You will monitor technician performance, enforce PPE and testing procedures, coordinate with other departments, manage budgets, and help grow the company brand. A strong HVAC background and leadership are essential.

Qualifications

• Minimum of two years management experience.
• Four year college degree preferred.
• Strong HVAC technical skills and proven customer service skills.
• Must have a valid driver’s license.
• Ability & willingness to work a flexible schedule.
• Must be able to effectively manage in a unionized workforce.
• Understanding and executing of operational concepts including planning, scheduling, and logistics.
• Knowledge of how to prepare and manage a budget.
• Demonstrate excellent written and verbal communications skills.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Directly manage HVAC Service and Dispatch staff, including interviewing, hiring and training.
• Coordinate team activities to meet individual and team goals, review policy and performance data in meetings.
• Interface effectively with other departments and monitor cross-functional collaboration.
• Monitor technician performance through reports and assess safety and quality metrics.
• Enforce PPE usage and testing procedures and ensure safety standards are followed.
• Provide outstanding customer service; conduct post-service call audits and address inquiries.
• Attend safety meetings and promote a safe work environment; support brand initiatives.

Skills

Leadership

HVAC knowledge

Customer service

Driver's license

Flexible schedule

Union workforce management

Budgeting

Written and verbal communication

MS Office (Word & Excel)

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Carroll Home Services, LLC is seeking a Service Manager to lead HVAC Service and Dispatch staff. You will interview, hire, train, plan and direct work while promoting exceptional customer service and safety.

You will monitor technician performance, enforce PPE and testing procedures, coordinate with other departments, manage budgets, and help grow the company brand. A strong HVAC background and leadership are essential.