HVAC Service Manager: Lead Team, Budget & Quality

American Residential Services LLC.; Stoughton (MA); On-site; USD 120,000 - 125,000; Full time

Benefits offered by this job

Insurance access

Low-cost medical insurance

Dental and vision insurance

HSA or FSA

401(k) with company match

Paid time off

Company-paid life insurance

Job summary

ARS-Rescue Rooter Overview is seeking an HVAC Service Manager for residential services in the United States. You will lead and manage the HVAC service team, overseeing hiring, scheduling, training, and performance coaching to deliver safe, high-quality work.

You’ll monitor labor costs and budgets, resolve customer issues, coordinate with dispatch, inspect job sites, enforce safety, and provide ongoing training to technicians, driving KPIs and customer satisfaction.

Qualifications

• 5+ years of HVAC service experience.
• Strong leadership and communication skills.
• Ability to manage people, operations, and budgets.

Responsibilities

• Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching.
• Oversee daily operations to ensure safe, efficient, and high-quality service delivery.
• Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits.
• Resolve customer issues and ensure top-tier customer satisfaction.
• Coordinate with dispatch to optimize technician selection and scheduling.
• Conduct job site inspections and monitor workmanship standards.
• Track departmental operations, inventory, tools, vehicles, and maintenance.
• Ensure compliance with safety regulations, company policies, and local codes.
• Provide ongoing on-the-job training and development for technicians.
• Lead weekly technician meetings and monitor KPIs.

Skills

HVAC experience

Leadership

Budget management

Communication

Problem solving

Job description

ARS-Rescue Rooter Overview is seeking an HVAC Service Manager for residential services in the United States. You will lead and manage the HVAC service team, overseeing hiring, scheduling, training, and performance coaching to deliver safe, high-quality work.

You’ll monitor labor costs and budgets, resolve customer issues, coordinate with dispatch, inspect job sites, enforce safety, and provide ongoing training to technicians, driving KPIs and customer satisfaction.