HVAC Service Manager: Lead a High-Impact Residential Team

American Residential Services (ARS); Stoughton (MA); Hybrid; USD 120,000 - 125,000; Full time

Benefits offered by this job

Insurance after 31 days

Low-cost medical

Dental & Vision

HSA/FSA

401(k) match

PTO & holidays

Life insurance

Job summary

ARS-Rescue Rooter is seeking an HVAC Service Manager for residential work. You will lead the service team, drive daily operations, manage budgets, and ensure top-tier customer satisfaction.

This role requires 5+ years in HVAC service, strong leadership, and proficiency in coordinating field activities to deliver safe, high-quality service across the residential market. The position offers comprehensive benefits and opportunities for growth within a large national provider.

Qualifications

• 5+ years of HVAC service experience.
• Knowledge of gas piping, electricity, plumbing, and air flow.
• Valid driver’s license with a clean driving record.
• Strong leadership, communication, computer, and math skills.
• Ability to manage people, operations, and budgets.
• Must pass background and drug screening.

Responsibilities

• Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching.
• Oversee daily operations to ensure safe, efficient, and high-quality service delivery.
• Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits.
• Resolve customer issues and ensure top-tier customer satisfaction.
• Coordinate with dispatch to optimize technician selection and scheduling.
• Conduct job site inspections and monitor workmanship standards.
• Track departmental operations, inventory, tools, vehicles, and maintenance.
• Ensure compliance with safety regulations, company policies, and local codes.
• Provide ongoing on-the-job training and development for technicians.
• Lead weekly technician meetings and monitor KPIs.

Skills

HVAC service experience

Gas piping & electrical knowledge

Driver's license

Leadership & communication

Operations & budgeting

Background & drug screening

Job description

ARS-Rescue Rooter is seeking an HVAC Service Manager for residential work. You will lead the service team, drive daily operations, manage budgets, and ensure top-tier customer satisfaction.

This role requires 5+ years in HVAC service, strong leadership, and proficiency in coordinating field activities to deliver safe, high-quality service across the residential market. The position offers comprehensive benefits and opportunities for growth within a large national provider.