HVAC Field Service Leader - Coach Teams, Drive Quality

ARS; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Take-home vehicle + fuel card

Insurance after 31 days

Dental, vision, HSA/FSA

401(k) with company match

Paid time off + holidays

Company-paid life insurance

Ongoing HVAC training

Strong leadership support

Weekly direct deposit

Job summary

ARS-Rescue Rooter is seeking an experienced HVAC Field Service Supervisor to lead service technicians in the Raleigh area. You will oversee daily operations, ensure high-quality workmanship, and drive team performance while delivering an exceptional customer experience.

The role requires 5+ years of field leadership in HVAC, strong troubleshooting skills, and a commitment to safety and compliance. We offer a competitive salary, benefits, and ongoing training.

Qualifications

• 5+ years of HVAC field leadership or supervisor experience.
• Strong knowledge of residential HVAC service, maintenance, and repair.
• Proven ability to lead teams, improve performance, and manage day-to-day operations.
• Strong troubleshooting and technical skills.
• Excellent communication, organization, and problem-solving abilities.
• Ability to work in a fast-paced, dynamic environment.
• Valid driver's license with clean driving record
• Must pass background check and drug screening

Responsibilities

• Lead, coach, and develop service technicians, including hiring, training, scheduling, and performance management.
• Supervise daily field operations, ensuring jobs are completed efficiently and to company standards.
• Assist technicians with diagnostics, troubleshooting, and technical support in the field and remotely.
• Monitor and improve team productivity, quality of work, and customer satisfaction.
• Resolve customer concerns and ensure a positive service experience.
• Review and audit work orders, service reports, and payroll for accuracy.
• Conduct job site visits, vehicle inspections, and equipment audits.
• Coordinate with dispatch to optimize scheduling and job assignments.
• Maintain compliance with safety standards, company policies, and local codes

Skills

HVAC leadership

Field service

Team leadership

Diagnostics

Customer service

Scheduling

Safety/compliance

Job description

ARS-Rescue Rooter is seeking an experienced HVAC Field Service Supervisor to lead service technicians in the Raleigh area. You will oversee daily operations, ensure high-quality workmanship, and drive team performance while delivering an exceptional customer experience.

The role requires 5+ years of field leadership in HVAC, strong troubleshooting skills, and a commitment to safety and compliance. We offer a competitive salary, benefits, and ongoing training.