HVAC Service Manager — Lead Field Operations

ARS-Rescue Rooter; Stoughton (MA); On-site; USD 120,000 - 125,000; Full time

Benefits offered by this job

Insurance after 31 days

Low-cost medical insurance

Dental and vision insurance

HSA or FSA

401(k) with company match

Paid time off & holiday pay

Company-paid life insurance

Job summary

ARS-Rescue Rooter in Massachusetts seeks an experienced HVAC Service Manager - Residential to lead the service team, drive quality, and ensure customer satisfaction.

You will oversee hiring, scheduling, training, coaching, and budgeting while maintaining safety, standards, and regulatory compliance across all sites.

Competitive compensation includes a $5,000 sign-on bonus and comprehensive benefits such as health, dental, vision, HSA/FSA options, 401(k) with match, PTO, and life insurance.

Qualifications

• 5+ years of HVAC service experience.
• Knowledge of gas piping, electricity, plumbing, and air flow.
• Valid driver's license with a good driving record.
• Strong leadership, communication, computer, and math skills.
• Ability to manage people, operations, and budgets effectively.
• Must pass background and drug screening.

Responsibilities

• Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching.
• Oversee daily operations to ensure safe, efficient, and high-quality service delivery.
• Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits.
• Resolve customer issues and ensure top-tier customer satisfaction.
• Coordinate with dispatch to optimize technician selection and scheduling.
• Conduct job site inspections and monitor workmanship standards.
• Track departmental operations, inventory, tools, vehicles, and maintenance.
• Ensure compliance with safety regulations, company policies, and local codes.
• Provide ongoing on-the-job training and development for technicians.
• Lead weekly technician meetings and monitor key performance indicators (KPIs).

Skills

HVAC experience

Gas piping

Electrical knowledge

Plumbing

Air flow

Driver's license

Leadership

Communication

Computer skills

Budget management

Job description

ARS-Rescue Rooter in Massachusetts seeks an experienced HVAC Service Manager - Residential to lead the service team, drive quality, and ensure customer satisfaction.

You will oversee hiring, scheduling, training, coaching, and budgeting while maintaining safety, standards, and regulatory compliance across all sites.

Competitive compensation includes a $5,000 sign-on bonus and comprehensive benefits such as health, dental, vision, HSA/FSA options, 401(k) with match, PTO, and life insurance.