HVAC Service Manager

American Residential Services; Naperville (IL); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Company-provided take-home vehicle

Medical insurance

401(k) with company match

Paid time off and holidays

Ongoing HVAC training

Job summary

A leading HVAC company in Naperville, Illinois, seeks an experienced HVAC Service Manager to oversee operations, ensure high service quality, and drive team performance. The ideal candidate will have 4-5 years of HVAC service experience, strong leadership skills, and the ability to manage people, operations, and budgets. The role offers a competitive salary of $120,000–$130,000, along with bonus opportunities, a company vehicle, and comprehensive benefits including medical, dental, and retirement plans.

Qualifications

• 4-5 years of HVAC service and/or management experience is required.
• Strong knowledge of residential HVAC systems and code compliance.
• Valid driver’s license with a good driving record is essential.

Responsibilities

• Lead and manage the HVAC service team, including training and performance management.
• Oversee daily operations and ensure service quality.
• Monitor departmental profitability and compliance with safety standards.

Skills

HVAC service experience

Leadership skills

Communication skills

Analytical skills

Negotiation abilities

Education

State license and HVAC code knowledge

Tools

Operational software

Job description

Company

ARS-Rescue Rooter

Overview

Pay: $120,000–$130,000 + Bonus Opportunity
Full-Time | Year-Round Work | Company Vehicle Provided

American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services, is seeking an experienced and driven HVAC Service Manager to lead our service team. This is a high-impact leadership role responsible for driving operational excellence, team performance, revenue growth, and exceptional customer satisfaction. You will lead and develop our residential HVAC service department, manage HVAC technicians, and ensure high-quality heating and air conditioning service operations.

If you are a proven HVAC leader with strong business acumen and a passion for developing teams, this is an excellent opportunity to join a stable, growing national organization.

We are seeking a strategic and results-oriented HVAC Service Manager - Operations to lead our Service department. In this role, you will be responsible for the full lifecycle of the service branch operations—from labor burden management and inventory control to driving revenue through technician-led sales. You will act as a key partner to the General Manager, ensuring the branch meets its financial targets while maintaining the highest standards of OSHA safety and customer experience.

What We Offer

• Company-provided take-home vehicle, fuel card, and maintenance
• Medical insurance available after 31 days (low-cost plans available)
• Dental and vision insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life insurance
• Ongoing HVAC training and clear career advancement paths
• Strong leadership support
• Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
• Learn more by visiting www.myarsrewards.com/

Responsibilities

As an HVAC Service Manager, you will oversee daily operations for residential HVAC service technicians and ensure efficient delivery of heating and air conditioning service and repairs.

• Lead and manage the HVAC service team, including hiring, scheduling, training, coaching, and performance management
• Oversee daily operations of residential HVAC service calls and repairs
• Monitor labor costs, materials, equipment, and expenses to maintain service department profitability
• Ensure HVAC service quality, customer satisfaction, and operational efficiency
• Coordinate with dispatch and customer service teams to optimize technician scheduling
• Conduct job site inspections and ensure compliance with HVAC codes and safety standards
• Track department operations including technician productivity, tools, vehicles, and equipment
• Provide hands‑on training and development for HVAC service technicians
• Lead regular technician meetings and monitor key performance indicators (KPIs)

• Strategic Planning: Set work priorities, lead staff meetings, and manage employee scheduling to ensure seamless daily operations.
• Performance Coaching: Mentor HVAC Service technicians to maximize productivity and improve both technical and sales skills.
• Technical Support: Provide direct technical guidance and operational troubleshooting for field teams.
• Customer Advocacy: Resolve customer complaints and issues to maintain high satisfaction ratings.
• Operational Analysis: Support the General Manager with data analysis, operational planning, and departmental reporting.
• Financial Oversight: Review payroll records and ensure accurate compensation and scheduling for all staff.
• Quality Control: Uphold strict standards for safety, workmanship quality, and customer service.

Qualifications

• 4-5 years of HVAC service experience and/or HVAC management experience
• Strong knowledge of residential HVAC systems, heating and air conditioning service, and HVAC code compliance
• State license and HVAC code knowledge preferred
• Valid driver’s license with a good driving record
• Strong leadership, communication, computer, and analytical skills
• Ability to manage people, operations, and budgets effectively

• Experience: Proven HVAC technical background and Sales Management experience.
• Leadership: Demonstrated success in leading teams to achieve branch and corporate objectives.
• Business Acumen: Strong understanding of P&L, budgeting, and business operations.
• Skills: Proficient in operational software; excellent negotiation and presentation abilities.
• Mindset: Ability to execute day‑to‑day tasks while thinking strategically in a fast‑paced environment.

American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.