HVAC Service Dispatcher - Team-Driven, 9/80 Schedule

CMC Corporate Solutions; St. George (LA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Employee and Family Health Insurance

Life & Dismemberment Insurance

Disability Insurance

401k Retirement Plan

Paid Holidays

PTO

Bi-weekly pay

Quality & Performance Team Incentive

Job summary

CMC Corporate Solutions, a Louisiana-based HVAC service provider, seeks a dispatcher to efficiently assign and dispatch technicians to customer sites in the Baton Rouge, New Orleans and Mississippi commercial group. The dispatcher reports to the Service Manager and supports administrative functions.

Ideal candidates have 2–5 years of dispatch experience, strong communication and organizational skills, and proficiency with MS Office and Coins service software.

Qualifications

• High school diploma or GED required.
• 2-5 years of proven service dispatch experience preferred.
• Knowledge and understanding of commercial HVAC systems and components preferred.

Responsibilities

• Be knowledgeable of company policies and procedures, processes, Team Member expectations, and quality and safety standards necessary to represent CMC Corporate Solutions in a professional manner.
• Become proficient with the company’s service / accounting / management software. (Coins)
• Answers phone and emails and transfer as necessary.
• Generates service calls.
• Dispatches technicians and maintains dispatch board.
• Assists with parts ordering.
• Maintains the on-call schedule.
• Performs non-specific duties that arise in support of our team's efforts.
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Organization

MS Office

Problem solving

Teamwork

Attention to detail

Prioritization

Education

High school diploma or GED

Tools

Coins software

Job description

CMC Corporate Solutions, a Louisiana-based HVAC service provider, seeks a dispatcher to efficiently assign and dispatch technicians to customer sites in the Baton Rouge, New Orleans and Mississippi commercial group. The dispatcher reports to the Service Manager and supports administrative functions.

Ideal candidates have 2–5 years of dispatch experience, strong communication and organizational skills, and proficiency with MS Office and Coins service software.