HVAC Service Dispatcher - Shreveport

Mechanical Concepts, LLC; New Orleans (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid bi-weekly

Health insurance (partial paid)

401K with matching

Paid vacation and PTO

Paid holidays

Job summary

A mechanical services company based in New Orleans seeks an HVAC Service Dispatcher to oversee field activities and ensure excellent communication with customers. The role involves scheduling technicians, managing workload, and addressing client inquiries. Candidates should have strong verbal and written skills, planning and organizational abilities, and HVAC dispatching experience is preferred. This full-time position offers job security and benefits, including health insurance and retirement plans.

Qualifications

• Experience in HVAC service-dispatching position preferred.
• Proven written and verbal skills necessary for tasks.
• Considerable tact and human relations skills required.

Responsibilities

• Coordinate field activities of HVAC technicians.
• Communicate with customers, vendors, and suppliers.
• Manage the workload of assigned field technicians.

Skills

Verbal communication

Written communication

Planning and organizing

Problem-solving

Customer service

MS Office proficiency

Education

High School or equivalent

Job description

The HVAC Service Dispatcher will coordinate the field activities of HVAC technicians. The HVAC Service Dispatcher communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements. Schedule all field personnel for seasonal preventive maintenance contracts, service repairs and equipment startup. This position acts as liaison between the office and assigned field technicians.

Essential Functions:

• Receive and respond to all client inquiries and complaints.
• Reports any and all out-of-line conditions affecting customer satisfaction.
• Receives incoming requests for services and assigns for completion on a priority basis.
• Dispatch and manage the workload of assigned field technicians.
• Order material for jobs.
• Complete weekly time reports; verify assigned technician hours and expenses.
• Daily follow up on after hours calls.
• Monitor customer complaints to ensure that problems are resolved in a timely manner with
• the best solution possible.
• Manage monthly maintenance workload to ensure completion, provide updates as needed.
• Schedule all client site visits for non-service calls and maintenance visits.
• Manage approved repair work to ensure optimum client needs and maximize profitability.
• Provide complete status reporting weekly for open calls.
• Answer open call report and close in timely fashion
• Keep open work notes updated as needed and dispatch board up to date.
• Cover additional technicians in the event someone is absent.

Position Requirements:

• Experience in HVAC service-dispatching position is preferred, but will consider a candidate with 5 years of office experience.
• Proven written and verbal skills necessary to complete assigned tasks.
• Considerable tact and human relations skills in interacting with all levels of management and staff.

Qualifications:

• Good verbal and written communication skills.
• Planning, organizing and time management.
• Problem assessment and problem solving.
• Information gathering and information monitoring.
• Demonstrated accuracy and attention to detail.
• Customer service orientation teamwork.
• Must have solid decision-making skills within the scope of
• the position. Must have the ability to meet deadlines.
• Must have proven customer service skills.
• Above average proficiency in MS Office, Word, Outlook, Excel and PowerPoint.

Required education:

• High School or equivalent

Preferred experience:

• Coordinating HVAC technicians on jobs
• Full time position, non exempt
• Overtime is paid
• Work in the office, work at home only when weather/illness dictates
• Paid bi-weekly/overtime paid as needed
• 1 to 3 weeks of vacation per year as tenure increases
• Additional PTO – 4 hours each month after 90 days’ employment
• ½ Health insurance paid (employee or family)
• Health insurance plan (eligibility after 90 day probationary period) includes long term disability coverage (60% of salary after 90 days) and $20,000 term life insurance paid 100% by company
• 401K after 1 year with matching up to 4% of salary
• 401K plan includes an optional profit-sharing contribution that has historically been funded 100% since we have had the plan
• 8 paid holidays per year

Equal Opportunity Employer, including disabled and veterans.