HVAC Service Dispatcher - New Orleans

Mechanical Concepts, LLC; Metairie (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance (50% company-paid)

Paid vacation

401(k) with company match

Paid holidays

Long-term disability coverage

Job summary

A service company in Metairie, Louisiana, is looking for an organized HVAC Service Dispatcher to coordinate activities for a field service team. This full-time, in-office role involves dispatching technicians, responding to customer inquiries, and managing service operations. Candidates should have HVAC dispatching experience or strong office experience, along with a high school diploma. The position offers competitive pay, health insurance, and paid vacation while operating mainly on-site with some flexibility during weather events.

Qualifications

• Preferred HVAC dispatching experience, strong office experience considered.
• Must have a high school diploma or equivalent.
• Strong communication skills needed.

Responsibilities

• Coordinate daily activities of the field service team.
• Dispatch and schedule technicians based on priority.
• Communicate job status with customers and technicians.

Skills

HVAC dispatching experience

Customer service skills

Proficiency in Microsoft Office

Strong organization skills

Time management ability

Education

High school diploma or equivalent

Job description

Overview

Mechanical Concepts LLC seeks an organized, dependable HVAC Service Dispatcher to coordinate daily activities of our field service team. The role serves as the link between the office, technicians, customers, and vendors.

Key Responsibilities

• Receive and respond to customer inquiries and service requests
• Dispatch and schedule field technicians based on priority and availability
• Coordinate preventive maintenance, service calls, repairs, and equipment startups
• Communicate job status and requirements with customers, technicians, and vendors
• Order materials for jobs as needed
• Monitor service issues and ensure timely resolution
• Manage maintenance schedules and provide updates as needed
• Follow up on after-hours calls as needed
• Review and verify technician hours and weekly time reports
• Invoice completed service calls and jobs
• Maintain accurate dispatch board, job notes, and open call status
• Provide coverage when technicians are absent

Qualifications

• HVAC dispatching experience preferred; strong office experience considered
• High school diploma or equivalent required
• Strong communication and customer service skills
• Strong organization, time management, and prioritization ability
• Ability to multitask and adapt in a fast-paced environment
• Attention to detail and problem-solving ability
• Proficiency in Microsoft Office (Word, Outlook, Excel)

Compensation and Benefits

• Competitive pay based on experience
• Full-time, non-exempt position
• Paid bi-weekly, with overtime as needed
• Paid vacation
• Health insurance (50% company-paid for employee or family; eligibility after 90 days)
• Long-term disability coverage (60% of salary; 100% company-paid after 90 days)
• $20,000 company-paid life insurance (after 90 days)
• 401(k) after one year with up to 4% company match
• Profit-sharing contribution (historically funded)
• 8 paid holidays

Full-time, in-office position in the Metairie / New Orleans area. Remote work only during weather events or illness.

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants, including individuals with disabilities and protected veterans.