HVAC Dispatch Pro: Master Scheduler & Customer Champion

Airco; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

AirCo Air Conditioning, Heating & Plumbing – Fort Worth, TX is seeking an HVAC Dispatcher to coordinate daily service calls, schedule technicians, and communicate with customers to keep the service department running smoothly.

The right candidate stays calm under pressure, remains highly organized, and delivers exceptional customer service while managing multiple moving parts in a fast-paced environment. This role emphasizes ownership and proactive problem solving within a growing team.

Qualifications

• Previous HVAC, plumbing, home-services, or dispatching experience preferred
• Previous experience with a dispatching or scheduling system is a plus
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Strong problem-solving and decision‑making abilities
• Professional and friendly phone presence
• Ability to work well under pressure
• Reliable, dependable, and punctual
• Comfortable working with technicians, customers, and management
• Proficient with computers and common office software

Responsibilities

• Schedule and dispatch HVAC service technicians to residential and commercial calls
• Prioritize emergency, warranty, maintenance, and routine service calls
• Optimize technician routes and schedules to maximize efficiency
• Communicate with technicians throughout the day regarding job status, changes, and customer needs
• Communicate professionally with customers regarding appointment times and technician arrival windows
• Monitor technician availability and adjust schedules throughout the day
• Follow up on delayed, completed, and rescheduled calls
• Coordinate with Customer Service, Sales, Installation, Warehouse, and Management teams
• Maintain accurate service call information and documentation
• Help ensure technicians have the proper information and equipment needed for each call
• Handle scheduling changes and unexpected issues quickly and professionally
• Maintain a positive, team-oriented environment
• Perform other duties as needed to support the service department

Skills

Organization

Communication

Multitasking

Pressure handling

Customer service

Job description

AirCo Air Conditioning, Heating & Plumbing – Fort Worth, TX is seeking an HVAC Dispatcher to coordinate daily service calls, schedule technicians, and communicate with customers to keep the service department running smoothly.

The right candidate stays calm under pressure, remains highly organized, and delivers exceptional customer service while managing multiple moving parts in a fast-paced environment. This role emphasizes ownership and proactive problem solving within a growing team.