HVAC Scheduling Coordinator - Keep Techs On Track

Opportunity Interactive; Livermore (CA); On-site; USD 63,000 - 73,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental & Vision for employee

7 Paid Holidays

Sick Leave (1 hour per 30 hours worked

Paid time off - 1 week in first year,

Job summary

Opportunity Interactive in Livermore, CA is seeking an experienced HVAC Scheduling Coordinator to support its service department. The role focuses on keeping technicians organized, informing customers, and moving the daily workload despite shifting priorities.

The ideal candidate has HVAC industry experience and strong scheduling, dispatch, and communication skills to ensure smooth operations.

Qualifications

• HVAC industry experience is required.
• Experience with service coordination, scheduling, dispatch, or similar field-service operations.
• Strong understanding of how an HVAC service department operates.
• Excellent customer service and communication skills.
• Ability to prioritize and make decisions in a busy environment.
• Strong organizational skills and attention to detail.
• Comfortable communicating with both customers and field technicians.
• Ability to manage multiple appointments and changing priorities throughout the day.
• Experience with HVAC service software, CRM systems, or scheduling platforms preferred.

Responsibilities

• Serve as a primary point of communication between customers and the service department.
• Build and maintain the daily technician schedule.
• Review incoming calls and determine the best technician based on location, experience, availability, and type of work.
• Keep track of active service calls and technician progress throughout the day.
• Adjust appointments when emergencies, cancellations, delays, or schedule changes occur.
• Communicate appointment details and arrival updates to customers.
• Check in with technicians regarding completed work and upcoming assignments.
• Review calls that require additional work, parts, or another visit.
• Contact customers and arrange return appointments once required parts are available.
• Maintain accurate notes and customer information within the company's service system.
• Help resolve scheduling concerns before they impact customers or technician productivity.
• Coordinate with management and other office personnel regarding service department needs.
• Assist with general customer service and administrative responsibilities as needed.

Skills

Scheduling coordination

Customer service

Organization

Communication

Tools

HVAC service software

CRM systems

Scheduling platforms

Job description

Opportunity Interactive in Livermore, CA is seeking an experienced HVAC Scheduling Coordinator to support its service department. The role focuses on keeping technicians organized, informing customers, and moving the daily workload despite shifting priorities.

The ideal candidate has HVAC industry experience and strong scheduling, dispatch, and communication skills to ensure smooth operations.