HVAC Service Dispatcher & Scheduling Coordinator

Cloud Comfort Plumbing Heating & Air; Torrance (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Time Off

Career Growth

Team Environment

Full-Time

Job summary

Cloud Comfort HVAC in Torrance, CA is seeking an organized HVAC Service Dispatcher & Scheduling Coordinator to support technicians, communicate with customers, and maintain smooth daily operations. You will manage schedules, track appointment progress, and ensure timely service from start to finish.

As part of the team you will coordinate technician routes, inform customers of times and delays, and handle urgent requests with calm efficiency while collaborating with service managers to keep

Qualifications

• Previous dispatching or scheduling experience preferred.
• Experience in home services (HVAC/plumbing/electrical/construction) is a plus.
• Strong communication and customer service skills required.

Responsibilities

• Coordinate and dispatch technicians for service calls and installation appointments.
• Manage daily schedules and monitor technician routes.
• Keep customers updated regarding appointment times, delays, and schedule changes.
• Prioritize and coordinate urgent or emergency service requests.
• Maintain accurate scheduling and dispatch records.
• Communicate regularly with technicians and service managers.
• Assist with incoming customer calls when needed.
• Enter and update customer details in company systems.
• Help organize schedules to improve technician productivity and efficiency.
• Provide professional and responsive customer service throughout the day.

Skills

Strong communication

Excellent organization

Multi-tasking

Customer service

Scheduling software

Microsoft Office

Tools

Scheduling software

Microsoft Office

Job description

Cloud Comfort HVAC

HVAC Service Dispatcher & Scheduling Coordinator

Are you organized, customer-focused, and comfortable managing a busy schedule? Cloud Comfort HVAC is seeking a dependable and highly organized HVAC Service Dispatcher & Scheduling Coordinator to support our technicians, communicate with customers, and help keep daily operations running efficiently.

We provide professional HVAC services and modern home comfort solutions with a strong focus on customer care. This position is well suited to someone who enjoys coordinating moving parts, solving scheduling challenges, and helping a service team stay productive and on track.

Learn More About Cloud Comfort HVAC At https://cloudcomforthvac.com/

About The Position

In this role, you will coordinate technician schedules, keep customers informed, track appointment progress, and help ensure service and installation calls are handled efficiently throughout the day. You will work closely with technicians and service managers while helping maintain a smooth experience for customers from scheduling through completion of their appointment.

What You'll Do

• Coordinate and dispatch technicians for service calls and installation appointments
• Manage daily schedules and monitor technician routes
• Keep customers updated regarding appointment times, delays, and schedule changes
• Prioritize and coordinate urgent or emergency service requests
• Maintain accurate scheduling and dispatch records
• Communicate regularly with technicians and service managers
• Assist with incoming customer calls when needed
• Enter and update customer details in company systems
• Help organize schedules to improve technician productivity and efficiency
• Provide professional and responsive customer service throughout the day

What We're Looking For

• Previous experience with dispatching, scheduling, or service coordination is preferred
• Experience in HVAC, plumbing, electrical, construction, or another home service industry is an advantage
• Strong communication and customer service skills
• Excellent organization and the ability to manage several priorities at once
• Comfortable working with scheduling software, Microsoft Office, and computer-based systems
• Ability to stay calm and effective in a fast-paced environment
• Dependable, detail-oriented, and able to follow through on responsibilities

Compensation & Benefits

• Full-Time Position
• Paid Time Off
• Opportunities for career growth and advancement
• Supportive and team-oriented work environment

Grow Your Career With Cloud Comfort HVAC

This is an opportunity to play an important role in the day-to-day success of a growing HVAC company while helping both customers and technicians have a smoother experience. If you're a strong communicator who enjoys organizing schedules, solving problems, and keeping a busy service operation moving, we'd like to hear from you.