HVAC Service Dispatcher & Scheduler

Noel Group; Hayward (CA); Sur place; USD 30 000 - 41 000; Plein temps

Résumé du poste

Noel Group in Hayward, CA is seeking a Dispatcher to coordinate service calls for field technicians and aftersales support. You will gather essential information from customers, assign technicians, and monitor progress to ensure timely responses for high-value clients in the Bay Area.

The role requires strong communication, organization, and data-entry skills, with experience using NetSuite or similar dispatching software. A fast-paced environment and customer-focused mindset are essential.

Qualifications

• Excellent verbal and written communication skills.
• Detail oriented and highly organized.
• Able to type 40–60 WPM.
• Proficient in MS Office; NetSuite experience preferred.
• Experience matching technicians to service needs.

Responsabilités

• Take incoming customer calls and route to the appropriate team member.
• Schedule and coordinate all service calls and update the dispatch board.
• Create dispatch work orders and ensure they are sent daily.
• Forecast workload and monitor technician availability.
• Enter service calls and update progress hourly.
• Assist with billing questions and coordination with Accounting.

Connaissances

Customer service

Communication

Organization

Typing

Formation

High school diploma

Associates degree

Bachelor's degree

Outils

NetSuite

Dispatching software

Description du poste

Noel Group in Hayward, CA is seeking a Dispatcher to coordinate service calls for field technicians and aftersales support. You will gather essential information from customers, assign technicians, and monitor progress to ensure timely responses for high-value clients in the Bay Area.

The role requires strong communication, organization, and data-entry skills, with experience using NetSuite or similar dispatching software. A fast-paced environment and customer-focused mindset are essential.