HVAC Dispatch Specialist - Fast-Paced Service Coordination

R. F. MacDonald Co.; Hayward (CA); On-site; USD 30,000 - 47,000; Full time

Job summary

R. F. MacDonald Co. in Hayward is seeking a Dispatcher to orchestrate service calls and coordinate between customers, sales, field technicians, and managers.

You will manage a busy schedule and prioritize urgent requests with accuracy and professionalism. The position requires strong communication, detailed data entry, and experience with NetSuite or dispatch software. Full-time, on-site role in the Bay Area, offering daily collaboration with the Administration team and opportunities to improve

Qualifications

• Must take and route customer calls to the right team.
• Create and update dispatch work orders daily.
• Coordinate service calls with technicians and managers.
• Maintain dispatch board and schedule changes.
• Monitor field technicians and keep customers informed.
• Accurate data entry and documentation.

Responsibilities

• Take incoming customer calls and route to the correct team.
• Schedule and coordinate service calls; update weekly plan.
• Create dispatch work orders and send before end of day.
• Monitor technicians and update status hourly.
• Maintain dispatch board and manage changes throughout the day.
• Assist with billing queries and purchase order follow-up.

Skills

Excellent communication

Typing 40-60 WPM

Customer service

MS Office / NetSuite

Dispatching software

Data entry accuracy

Independent and calm under pressure

Organizational skills

Education

High school diploma

Associate degree

Two years of technical school

Bachelor's degree preferred

Tools

NetSuite

Dispatching software

Microsoft Excel

Job description

R. F. MacDonald Co. in Hayward is seeking a Dispatcher to orchestrate service calls and coordinate between customers, sales, field technicians, and managers.

You will manage a busy schedule and prioritize urgent requests with accuracy and professionalism. The position requires strong communication, detailed data entry, and experience with NetSuite or dispatch software. Full-time, on-site role in the Bay Area, offering daily collaboration with the Administration team and opportunities to improve