HVAC Service Dispatcher - On-Call Scheduling

Tech24; Bensenville (IL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Holidays

Birthday off

Medical insurance

Dental coverage

Vision coverage

401(k) with company match

EAP

Job summary

Alliance Mechanical Services, a Tech24 Company, seeks an experienced Dispatcher to coordinate service technicians and be the primary liaison between customers and the service team. You will manage calls, schedule dispatches, and ensure timely arrivals for prompt, professional service.

The ideal candidate is dependable, organized, and a clear communicator who can handle a fast-paced environment and on-call rotations. HVAC knowledge is a plus, with on-site duties in Bensenville, IL.

Qualifications

• High school diploma or GED.
• Minimum of 3 years of dispatching experience.
• HVAC/food service dispatch experience is a plus.
• Detail-oriented, reliable and honest professionalism; fast typing.
• Proficient customer service, with excellent verbal and written communication.
• Strong computer skills and ability to multitask.

Responsibilities

• Dispatches service jobs to technicians and assigns them to orders.
• Routs and optimizes technician schedules for efficiency.
• Calls customers with appointment times and updates.
• Communicates service needs clearly to customers and technicians.
• Distributes calls to maximize productivity while maintaining fairness.
• Positions follow-ups for jobs needing a return visit.

Skills

Customer service

Typing speed

Verbal communication

Written communication

Computer skills

Multitasking

Education

High school diploma

Tools

Dispatch software

Job description

Alliance Mechanical Services, a Tech24 Company, seeks an experienced Dispatcher to coordinate service technicians and be the primary liaison between customers and the service team. You will manage calls, schedule dispatches, and ensure timely arrivals for prompt, professional service.

The ideal candidate is dependable, organized, and a clear communicator who can handle a fast-paced environment and on-call rotations. HVAC knowledge is a plus, with on-site duties in Bensenville, IL.