Dispatcher

Tech-24 A Commercial Food Service Repair Company Inc; Bensenville (IL); In loco; USD 34.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Holidays

Birthday off

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

401(k) with company match

EAP

Descrizione del lavoro

Alliance Mechanical is seeking an experienced Dispatcher to coordinate Service Technicians and act as the primary liaison between customers and the service team in Bensenville, IL. This fully on-site role focuses on answering service calls, scheduling, and dispatching to ensure timely, professional service.

The ideal candidate has 3+ years of dispatching experience, preferably in HVAC or food service, strong written and verbal communication, and the ability to multitask.

Competenze

• High school diploma/GED or equivalent.
• Minimum of 3 years of dispatching experience.
• HVAC/food service dispatching experience is a plus.
• Detail-oriented, dependable and honest with fast typing.
• Excellent verbal and written communications skills.
• Ability to multitask.
• Self-motivated with minimal supervision.
• Willing to work rotational on-call.

Mansioni

• Dispatches service jobs to the technicians board.
• Routs technician schedules.
• Calls customers with appointment times.
• Provides the highest level of service to the Customer.
• Communicates service needs to Customers and Technicians.
• Distributes calls to maximize productivity with fairness.
• Establishes follow-ups for returns.
• Learn dispatch software quickly.
• Maintain positive interactions with Technicians and staff.
• Provide backup when Branch Manager is out.
• Work on-call as needed.

Conoscenze

Dispatching experience

Communication

Multitasking

Motivated

Formazione

High school diploma/GED

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher

Bensenville, IL, US

2 days ago Requisition ID: 4853

Salary Range: $25.00 To $30.00 Hourly

Dispatcher

Alliance Mechanical Services- A Tech24 Company

Compensation Range:$25-$30 per hour

Schedule: M- F 8AM- 4:30 PM; On call 1 week, every month

* This is a fully on-site position. Candidates must be able to work from our Bensenville, IL office during scheduled business hours*

Why Join Tech24?

At Tech24, we invest in our technicians so you can focus on what you do best. Here’s what you can expect when you join our team:

• Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Comprehensive Training Opportunities– Advance your skills through manufacturer certified programs, company training, or a blend of both.
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

About Alliance

Alliance Mechanicalhas been a trusted leader in commercial HVAC and foodservice equipment services since 1980. We specialize in the installation, maintenance, and repair of commercial HVAC and foodservice equipment, delivering reliable solutions and exceptional customer service. Our commitment to quality, safety, and professionalism has made us a valued partner for businesses throughout the region .

Position Summary

Alliance Mechanical is seeking an experienced Dispatcher to coordinate Service Technicians and serve as the primary point of communication between customers and the service team. This role is responsible for answering service calls, scheduling and dispatching technicians, and ensuring they arrive at the correct location on time to provide prompt and professional service.

The ideal candidate is dependable, organized, and an effective communicator who can remain calm under pressure, manage changing priorities, and thrive in a fast-paced service environment.

Duties

• Dispatches service jobs to the technician’s board.
• Routs technician’s schedules.
• Calls customers with appointment times.
• Provides the highest level of service to the Customer.
• Professionally communicates the service needed to Customers and Technicians.
• Distributes calls in a way that maximizes company productivity but with a focus on good departmental fairness.
• Establishes follow-ups with the department of any jobs that require a return visit.
• Quickly and efficiently learns the dispatch software in the Company’s business system.
• Provides positive interactions with our Technicians and the administrative staff.
• Provides back up when the Branch Manager is out of the office.
• Works rotational on-call as needed.

Requirements

• High school diploma/GED or the equivalent.
• Minimum of 3 years of dispatching experience.
• Previous dispatching experience in the HVAC and/or food service industry is a plus.
• Detailed, dependable and honest professional with the ability to type quickly and accurately.
• Excellent verbal and written communications skills.
• Ability to multitask is a must.
• Must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision.
• Must be able to work rotational on-call as needed.

Compensation Transparency

The advertised pay range for this position is $25- $30 per hour. Final compensation will be determined based on factors such as experience level, technical certifications, skill set, and overall qualifications. Candidates with advanced commercial HVAC and refrigeration experience, manufacture certifications, or specialized expertise may be considered at the higher end of the range.

Alliance Mechanical is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.