HVAC Service Dispatch & Operations Lead

Armstrong Air & Heating, Inc.; Florida; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Paid Training

Health, Dental, Vision, Life Benefits

Job summary

A prominent HVAC service provider is seeking a Service Dispatcher to assist in managing service operations. The role involves scheduling jobs, training technicians, and ensuring superior customer service. Candidates should have supervisory experience in the HVACR industry, excellent communication skills, and the ability to work flexible hours. This position offers a dynamic work environment with various career growth opportunities.

Qualifications

• Proven supervisory experience in HVACR or similar industry.
• Ability to negotiate orders for timely material receipt.
• Excellent oral and written communication skills.
• Basic knowledge of HVACR technology.
• Willingness to work non-standard hours, including on-call.
• Ability to serve as the Service Manager in their absence.

Responsibilities

• Assist the Service Manager in coordinating department resources.
• Schedule service jobs based on technician capabilities.
• Train field technicians in customer service skills.
• Maintain relationships with accounts receivable staff.
• Help resolve customer complaints efficiently.
• Negotiate with suppliers on parts performance issues.

Skills

Supervisory experience

Negotiation skills

Excellent communication skills

Knowledge of HVACR technology

Ability to work non-standard hours

Sales skills

Customer service skills

Understanding regulations

Job description

There are many exciting options for a career in HVACR waiting to be explored.

If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!

Benefits of working as an HVACR Technician

Jobs Are Available Now!

When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.

More Than Just a Career.

HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.

Opportunity for Career Advancement.

Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.

HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.

The Future Is Bright:

Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.

New Technologies.

HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.

Variety of Career Paths.

HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.