HVAC Dispatcher — Hybrid/Remote, Real-Time Scheduler

Edelman Heating, Cooling, Plumbing, Electric & Solar

Fairbury (IL)

Hybrid

USD 34,000 - 44,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

401(k) match

Paid vacation

8 paid holidays

Life insurance

Job summary

Edelman Heating, Cooling, Plumbing, Electric & Solar in Fairbury, IL, seeks an HVAC Service & Maintenance Dispatcher. The role schedules and dispatches service calls across 5 locations, ensuring technicians are matched to the right jobs and customers are informed of timing.

The position offers hybrid or remote work with a Monday–Friday schedule and hourly compensation based on experience. You will keep daily operations moving, coordinate with techs, and escalate conflicts early to maintain

Qualifications

Experience in dispatch, scheduling, or customer service (home services or trades a plus).
Strong organizational skills with attention to detail.
Clear, professional communication with customers and technicians.
Comfort with dispatch software, Teams, and AI-assisted tools.
Ability to adapt when schedules change and escalate when needed.

Responsibilities

Run the Board: schedule and dispatch HVAC service calls across 5 locations, matching each job to the right technician.
Keep the Day Moving: adjust in real time when calls run long or emergencies arise.
Own Maintenance Scheduling: keep maintenance visits booked and on track.
Keep Customers in the Loop: confirm appointments and share arrival windows.
Support the Techs: provide job details, history, and notes before site visits.
Keep It Accurate: log calls and changes so team works from current info.
Know When to Escalate: flag conflicts to HVAC Manager early.