Dispatcher

Tech24; Bensenville (IL); Presencial; USD 34.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Holidays

Birthday off

Medical insurance

Dental coverage

Vision coverage

401(k) with company match

EAP

Descripción de la vacante

Alliance Mechanical Services, a Tech24 Company, seeks an experienced Dispatcher to coordinate service technicians and be the primary liaison between customers and the service team. You will manage calls, schedule dispatches, and ensure timely arrivals for prompt, professional service.

The ideal candidate is dependable, organized, and a clear communicator who can handle a fast-paced environment and on-call rotations. HVAC knowledge is a plus, with on-site duties in Bensenville, IL.

Formación

• High school diploma or GED.
• Minimum of 3 years of dispatching experience.
• HVAC/food service dispatch experience is a plus.
• Detail-oriented, reliable and honest professionalism; fast typing.
• Proficient customer service, with excellent verbal and written communication.
• Strong computer skills and ability to multitask.

Responsabilidades

• Dispatches service jobs to technicians and assigns them to orders.
• Routs and optimizes technician schedules for efficiency.
• Calls customers with appointment times and updates.
• Communicates service needs clearly to customers and technicians.
• Distributes calls to maximize productivity while maintaining fairness.
• Positions follow-ups for jobs needing a return visit.

Conocimientos

Customer service

Typing speed

Verbal communication

Written communication

Computer skills

Multitasking

Educación

High school diploma

Herramientas

Dispatch software

Descripción del empleo

Dispatcher

Alliance Mechanical Services- A Tech24 Company

Location: 100 Frontier Way Bensenville, IL 60106

Compensation Range: $25-$30 per hour

Schedule: M- F 8AM- 4:30 PM; On call 1 week, every month

This is a fully on-site position. Candidates must be able to work from our Bensenville, IL office during scheduled business hours.

Why Join Tech24?

At Tech24, we invest in our technicians so you can focus on what you do best. Here's what you can expect when you join our team:

• Work-Life Balance - Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits - Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection - Long-term disability and basic life insurance at no cost to you
• Comprehensive Training Opportunities- Advance your skills through manufacturer certified programs, company training, or a blend of both.
• Retirement Planning Made Easy - 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) - Free, confidential counseling and support for you and your family, including financial and legal resources

About Alliance

Alliance Mechanical has been a trusted leader in commercial HVAC and foodservice equipment services since 1980. We specialize in the installation, maintenance, and repair of commercial HVAC and foodservice equipment, delivering reliable solutions and exceptional customer service. Our commitment to quality, safety, and professionalism has made us a valued partner for businesses throughout the region.

Position Summary

Alliance Mechanical is seeking an experienced Dispatcher to coordinate Service Technicians and serve as the primary point of communication between customers and the service team. This role is responsible for answering service calls, scheduling and dispatching technicians, and ensuring they arrive at the correct location on time to provide prompt and professional service.

The ideal candidate is dependable, organized, and an effective communicator who can remain calm under pressure, manage changing priorities, and thrive in a fast-paced service environment.

Duties :

• Dispatches service jobs to the technician's board.
• Routs technician's schedules.
• Calls customers with appointment times.
• Provides the highest level of service to the Customer.
• Professionally communicates the service needed to Customers and Technicians.
• Distributes calls in a way that maximizes company productivity but with a focus on good departmental fairness.
• Establishes follow-ups with the department of any jobs that require a return visit.
• Quickly and efficiently learns the dispatch software in the Company's business system.
• Provides positive interactions with our Technicians and the administrative staff.
• Provides back up when the Branch Manager is out of the office.
• Works rotational on-call as needed.

Requirements :

• High school diploma/GED or the equivalent.
• Minimum of 3 years of dispatching experience.
• Previous dispatching experience in the HVAC and/or food service industry is a plus.
• Detailed, dependable and honest professional with the ability to type quickly and accurately.
• Proficient customer service skills.
• Excellent verbal and written communications skills.
• Proficient computer skills.
• Ability to multitask is a must.
• Must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision.
• Must be able to work rotational on-call as needed.

Compensation Transparency

The advertised pay range for this position is $25- $30 per hour . Final compensation will be determined based on factors such as experience level, technical certifications, skill set, and overall qualifications. Candidates with advanced commercial HVAC and refrigeration experience, manufacture certifications, or specialized expertise may be considered at the higher end of the range.

Alliance Mechanical is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/