HVAC Dispatch Specialist - On-Site & On-Call

Tech-24 A Commercial Food Service Repair Company Inc; Bensenville (IL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Holidays

Birthday off

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

401(k) with company match

EAP

Job summary

Alliance Mechanical is seeking an experienced Dispatcher to coordinate Service Technicians and act as the primary liaison between customers and the service team in Bensenville, IL. This fully on-site role focuses on answering service calls, scheduling, and dispatching to ensure timely, professional service.

The ideal candidate has 3+ years of dispatching experience, preferably in HVAC or food service, strong written and verbal communication, and the ability to multitask.

Qualifications

• High school diploma/GED or equivalent.
• Minimum of 3 years of dispatching experience.
• HVAC/food service dispatching experience is a plus.
• Detail-oriented, dependable and honest with fast typing.
• Excellent verbal and written communications skills.
• Ability to multitask.
• Self-motivated with minimal supervision.
• Willing to work rotational on-call.

Responsibilities

• Dispatches service jobs to the technicians board.
• Routs technician schedules.
• Calls customers with appointment times.
• Provides the highest level of service to the Customer.
• Communicates service needs to Customers and Technicians.
• Distributes calls to maximize productivity with fairness.
• Establishes follow-ups for returns.
• Learn dispatch software quickly.
• Maintain positive interactions with Technicians and staff.
• Provide backup when Branch Manager is out.
• Work on-call as needed.

Skills

Dispatching experience

Communication

Multitasking

Motivated

Education

High school diploma/GED

Job description

Alliance Mechanical is seeking an experienced Dispatcher to coordinate Service Technicians and act as the primary liaison between customers and the service team in Bensenville, IL. This fully on-site role focuses on answering service calls, scheduling, and dispatching to ensure timely, professional service.

The ideal candidate has 3+ years of dispatching experience, preferably in HVAC or food service, strong written and verbal communication, and the ability to multitask.