Dispatcher

Talentify; Levittown (PA); On-site; USD 38,000 - 52,000; Full time

Job summary

Talentify in Levittown, PA is seeking an HVAC service dispatcher to coordinate field technicians, schedule service calls, and maximize efficiency while keeping customers satisfied.

You will monitor dispatch boards, communicate changes, and ensure parts and crews arrive on time. A high school diploma and basic computer skills are required; customer service experience is preferred to deliver outstanding experiences.

Qualifications

• High school diploma or equivalent is required.
• Good computer software skills are required.
• Prior customer service experience is preferred.

Responsibilities

• Dispatch board management to keep field personnel moving and servicing clients.
• Compress call scheduling to maximize productivity and revenue.
• Notify clients in a timely manner if technicians will be late or miss a scheduled window.
• Reschedule appointment times as needed to suit clients.
• Coordinate with Purchasing and Warehouse to arrange efficient parts delivery to technicians.
• Ensure technicians are sent to the right appointment per the Dispatching for Profits Priority Schedule.
• Debrief with technicians after jobs to identify any client satisfaction issues.
• Enter equipment type and age into SuccessWare software.

Skills

Customer service

Computer skills

Education

High school diploma or equivalent

Job description

Join Our Team of HVAC Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

JOB DUTIES

• Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
• Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client’s convenience as necessary
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians
• Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment
• Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
• Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues
• Enters equipment type and age information for systems into SuccessWare software system

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Must have good computer software skills
• Prior customer service experience preferred