HVAC Service Dispatcher: Optimize Tech Schedules & SLAs

CoolSys; Reno (NV); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Weekday schedule

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Paid vacation

Holidays and floating holiday

401(k) with company match

Life insurance

AD&D and disability insurance

Tuition reimbursement

Employee discounts on vehicles, hotels

Pet insurance

Legal plan

Job summary

CoolSys, a national leader in refrigeration, HVAC, and energy management, is seeking a dispatcher to assign and coordinate Technicians based on skills and urgency. You will manage incoming calls from start to finish, ensuring dispatch policies are followed and communication with customers remains proactive and professional.

This role focuses on prioritizing calls, scheduling, reporting, and supporting service managers to meet maintenance timelines across diverse sites, while upholding company

Qualifications

• Technical refrigeration knowledge is preferred.
• Strong organization and communication skills are essential.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Prioritize and manage incoming and backlog service calls.
• Assign and dispatch technicians efficiently based on workload and skill set.
• Collaborate with Service Managers to address outstanding service requests.
• Respond promptly to inquiries from customers and internal teams.
• Generate and distribute required reports as needed.
• Maintain proactive communication with customers regarding missed SLAs.
• Conduct daily reviews of all incomplete service calls to ensure timely resolution.
• Verify and maintain records for the nightly on-call crew.
• Coordinate with Service Managers to ensure timely completion of preventative maintenance schedules.
• Develop an understanding of market geography and technician capabilities.
• Perform additional duties as assigned.

Skills

Multitasking

Calm under pressure

Active listening

Attention to detail

Communication skills

Urgency mindset

Can-do attitude

Reliability

Friendly demeanor

Policy compliance

MS Office (Email, Word, Excel)

Education

Technical (refrigeration) expertise preferred

Job description

CoolSys, a national leader in refrigeration, HVAC, and energy management, is seeking a dispatcher to assign and coordinate Technicians based on skills and urgency. You will manage incoming calls from start to finish, ensuring dispatch policies are followed and communication with customers remains proactive and professional.

This role focuses on prioritizing calls, scheduling, reporting, and supporting service managers to meet maintenance timelines across diverse sites, while upholding company