HVAC Service Dispatch Specialist

Gault Family Co; Westport, Northern (CT, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Gault Family Co is seeking a Dispatch Coordinator to streamline daily service operations for HVAC technicians. You will schedule, assign, and monitor work orders, ensuring timely completion and clear customer communication.

The role requires coordinating skill sets, PTO, and training needs, while maintaining a high level of accuracy and service quality in a fast-paced office environment.

Qualifications

• High school diploma or GED required.
• Experience coordinating and dispatching service calls is a plus.
• Strong communication and customer service skills.
• Ability to work in a fast-paced office environment.
• Proficiency in Word, Excel and Outlook.

Responsibilities

• Dispatch daily service calls and maintain dispatch board for HVAC.
• Assign next 1–3 days' work based on technician skills.
• Maintain knowledge of technician skill sets and assign calls accordingly.
• Notify customers of technician status when updates occur.
• Manage manpower planning based on skill set, PTO and training needs.
• Respond to customer inquiries regarding scheduled service calls.
• Use dispatch map daily to plan routing and KPI targets.
• Ensure no calls are left unassigned before end of shift.

Skills

Teamwork

Communication skills

Attention to detail

Professional demeanor

Verbal and written communication

Multitasking

Stress management

MS Word/Excel/Outlook

Education

High school diploma/GED

Tools

GP dispatching system

Microsoft Excel

Outlook

Job description

Gault Family Co is seeking a Dispatch Coordinator to streamline daily service operations for HVAC technicians. You will schedule, assign, and monitor work orders, ensuring timely completion and clear customer communication.

The role requires coordinating skill sets, PTO, and training needs, while maintaining a high level of accuracy and service quality in a fast-paced office environment.