HVAC Dispatch Coordinator — Scheduling & Customer Liaison

ams Sensors Singapore; San Luis Obispo (CA); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA eligibility

Paid time off

Stock options

401K

Job summary

Wighton's Electric, Plumbing, Heating, and Air is seeking a Dispatcher to coordinate operations, communicate with technicians, and assist customers with scheduling and updates. You will serve as a critical liaison between customer service and production, ensuring on-time arrivals and accurate service records.

The ideal candidate has strong communication skills, a high school diploma, and a commitment to delivering a positive customer experience.

Qualifications

• Excellent communication and customer service skills.

Responsibilities

• Understand how to prioritize opportunities and match the right technician to the right call to hit daily sales and revenue goal.
• Optimize technician routes to minimize travel times and ensure timely arrival at customer locations.
• Communicate with both customers and technicians, providing updates on appointment times, potential delays and job progress.
• Receive service requests via phone, email, or other communication channels and then assign them to available technicians based on location, skill set and urgency.
• Advocate for customers while coordinating internally with construction managers and other key team members.
• Handle customer inquiries, address concerns and ensure a positive customer experience.
• Maintain accurate records of service calls, technician schedules, customer information and job statuses.
• Assist technicians in resolving issues that may arise during service calls such as parts availability or unforeseen complications.
• Create and maintain service tickets, updating customer files and processing paperwork related to warranty claims.
• Generating reports on key performance indicators related to service delivery and technician performance.
• Periodically generate new business by booking calls with the service department

Skills

Customer service

Communication

Education

High School Diploma

Job description

Wighton's Electric, Plumbing, Heating, and Air is seeking a Dispatcher to coordinate operations, communicate with technicians, and assist customers with scheduling and updates. You will serve as a critical liaison between customer service and production, ensuring on-time arrivals and accurate service records.

The ideal candidate has strong communication skills, a high school diploma, and a commitment to delivering a positive customer experience.