HVAC Service Dispatch Lead – Scheduling & Coordination

Gault Family Companies; Westport (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Gault Family Companies is seeking a Dispatch Coordinator to organize and schedule Service Technicians, optimizing daily routes and ensuring timely customer updates. The role emphasizes accurate communication, multitasking in a fast-paced office, and strong teamwork to meet KPI goals.

Responsibilities include dispatching HVAC service calls, assigning work 1–3 days ahead, and maintaining technician skill alignment. Office software proficiency and reliable communication are essential.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Proficiency with standard office software is required.

Responsibilities

• Dispatch daily service calls and maintain dispatch board for HVAC.
• Assign to technicians for next 1–3 days’ work in GP system.
• Maintain knowledge of technician skill sets for call routing.
• Notify customers of technician status and updates.
• Coordinate manpower planning based on skills and demand.
• Respond to customer inquiries regarding schedules.
• Ensure no calls remain unassigned on the board.

Skills

Teamwork

Communication

Accuracy

Professionalism

Multitasking

Stress management

Customer service

Learning mindset

Education

High school diploma/GED

Tools

GP dispatching system

MS Office (Word, Excel, Outlook)

Job description

Gault Family Companies is seeking a Dispatch Coordinator to organize and schedule Service Technicians, optimizing daily routes and ensuring timely customer updates. The role emphasizes accurate communication, multitasking in a fast-paced office, and strong teamwork to meet KPI goals.

Responsibilities include dispatching HVAC service calls, assigning work 1–3 days ahead, and maintaining technician skill alignment. Office software proficiency and reliable communication are essential.