HVAC Service Dispatch Specialist

C01 Carrier Corporation; Tukwila (WA); On-site; USD 53,000 - 106,000; Full time

Benefits offered by this job

Health Care Benefits: Medical, Dental,

Vision

Wellness incentives

Retirement Benefits

Paid vacation days

Paid holidays

Paid sick days

Life Insurance

Disability

Tuition Assistance

Job summary

Carrier Corporation is seeking a Commercial HVAC Service Coordinator in Tukwila, WA to coordinate dispatch and scheduling of field technicians, handling customer inquiries by phone and email, and ensuring efficient service delivery.

You will work with the Service Manager to plan bi-weekly schedules, manage non-productive time, and assist with general office duties. Strong communication and organizational skills are essential.

Qualifications

• 2+ years of customer service experience.
• 1+ years of experience supporting customers via telephone and email.
• High School diploma or GED.
• Experience in HVAC industry (preferred).
• Experience scheduling field service technicians (preferred).
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Excellent attention to detail and accuracy.
• Experience with Salesforce, SAP, or similar CRM.

Responsibilities

• Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated.
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements.
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule.
• Assist with the management and recording of non-productive technician time.
• Proactively distribute work orders for jobs daily.
• Adhere to scheduling guidelines and work order priority to load the schedule.
• Assist in general office administration, answering phones, receiving and distributing mail, receiving parts, etc.

Skills

Customer service

Phone & email support

Scheduling

Verbal and written communication

Organizational skills

Attention to detail

Education

High School diploma or GED

Tools

Salesforce

SAP

Microsoft Office

Job description

Carrier Corporation is seeking a Commercial HVAC Service Coordinator in Tukwila, WA to coordinate dispatch and scheduling of field technicians, handling customer inquiries by phone and email, and ensuring efficient service delivery.

You will work with the Service Manager to plan bi-weekly schedules, manage non-productive time, and assist with general office duties. Strong communication and organizational skills are essential.