HVAC Service Coordinator — Dispatch & Customer Support

Daikin Applied Americas; Kent (WA); On-site; USD 41,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

401K with employer match

Life insurance

Disability insurance

Paid holidays

Paid time off

Sick time

Parental leave

Tuition reimbursement

Job summary

Daikin Applied Americas is hiring a Service Coordinator for the Seattle District Service Office in Kent. You will coordinate technician schedules, handle customer inquiries, and manage office administrative tasks to keep the HVAC service operation efficient.

The role emphasizes timely communication, data entry, invoicing, and warranty administration in a fast-paced environment. Location is in-office in Kent, WA with responsibilities including AP/AR, paperwork, and inventory organization.

Qualifications

• High School Diploma or GED.
• 2+ years of related experience in mechanical, electrical, plumbing service or equivalent.
• Proficient with Microsoft Office Suite.
• Strong written and verbal communication skills.
• Excellent organizational, problem-solving and customer service abilities.
• Bachelor's degree may be considered in lieu of work experience.
• Experience with Astea or any service tracking software.

Responsibilities

• Schedule and dispatch Commercial HVAC Technicians for startups, repairs, warranty and maintenance.
• Address customer inquiries and route technical questions appropriately.
• Plan and adjust technician hours for Data Center work.
• Coordinate startups and communicate scheduling with customers; follow up on progress.
• Invoice and bill customers.
• Perform AP/AR tasks and follow up on payments.
• Close-out work orders and manage related paperwork (P.O., etc.).
• Coordinate warranty administration process.
• Order parts and track shipments.
• Enter data into ERP system for work orders, customers, and hours.
• Maintain OSHA logs.
• Answer calls and greet customers professionally.
• Organize inventory processes.
• Prioritize Data Center critical environments with time urgency.

Skills

Communication skills

MS Office

Scheduling

Customer service

Astea

Education

High School Diploma or GED

Bachelor's degree may be considered

Tools

Astea

Job description

Daikin Applied Americas is hiring a Service Coordinator for the Seattle District Service Office in Kent. You will coordinate technician schedules, handle customer inquiries, and manage office administrative tasks to keep the HVAC service operation efficient.

The role emphasizes timely communication, data entry, invoicing, and warranty administration in a fast-paced environment. Location is in-office in Kent, WA with responsibilities including AP/AR, paperwork, and inventory organization.