HVAC Service Dispatch Specialist

Coastal Elite Pro; Mountlake Terrace (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Coastal Elite Pro is seeking an HVAC Dispatcher to coordinate residential and light commercial HVAC and electrical service in the greater Seattle area. You will be the primary contact for incoming calls and service requests, ensuring accurate documentation and timely dispatch of technicians.

Responsibilities include scheduling, updating work orders, communicating appointment details to customers and field teams, optimizing routes, and maintaining up-to-date records in dispatch systems.

Qualifications

• Organized, calm under pressure, and professional with commitment to dependable, safety-conscious service.
• Dispatch or customer service experience preferred; HVAC knowledge is a plus.

Responsibilities

• Schedule and dispatch HVAC/electrical technicians.
• Create, update, and manage work orders.
• Communicate appointment details and service changes to customers and field teams.
• Optimize routes and adjust dispatch plans in response to changing priorities.
• Maintain accurate, up-to-date records in dispatch systems.

Skills

Organized

Calm under pressure

Professional demeanor

Customer service

Job description

Coastal Elite Pro is seeking an HVAC Dispatcher to coordinate residential and light commercial HVAC and electrical service in the greater Seattle area. You will be the primary contact for incoming calls and service requests, ensuring accurate documentation and timely dispatch of technicians.

Responsibilities include scheduling, updating work orders, communicating appointment details to customers and field teams, optimizing routes, and maintaining up-to-date records in dispatch systems.