HVAC Service Dispatch & Scheduling Specialist

Carrier; Tukwila (WA); On-site; USD 53,000 - 106,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid time off

Short/Long-term disability

Life Insurance

Job summary

Carrier is seeking a Commercial HVAC Service Coordinator in Tukwila, WA. You will independently dispatch daily technician work orders, schedule field service, and coordinate with the Service Manager to optimize routes and productivity.

The role requires strong communication, organization, and experience supporting customers by phone and email. Proficiency in CRM tools and Microsoft Office is preferred; attention to detail is essential.

Qualifications

• High School diploma or GED.
• 2+ years of customer service experience.
• 1+ years of experience supporting customers via telephone and email.

Responsibilities

• Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated.
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements.
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule.
• Assist with the management and recording of non-productive technician time.
• Proactively distribute work orders for jobs daily.
• Adhere to scheduling guidelines and work order priority to load the schedule.
• Assist in general office administration, answering phones, receiving and distributing mail, receiving parts, etc.
• Other duties as assigned.

Skills

Customer service

Telephone & email support

Scheduling field service technicians

Microsoft Office

Tools

Salesforce

SAP

CRM

Job description

Carrier is seeking a Commercial HVAC Service Coordinator in Tukwila, WA. You will independently dispatch daily technician work orders, schedule field service, and coordinate with the Service Manager to optimize routes and productivity.

The role requires strong communication, organization, and experience supporting customers by phone and email. Proficiency in CRM tools and Microsoft Office is preferred; attention to detail is essential.