HVAC Field Service Scheduler & Dispatch Specialist

C15 Automated Logic Contracting Sv; Kennesaw (GA); Sur place; USD 53 000 - 106 000; Plein temps

Avantages offerts par ce poste

Health benefits

Retirement benefits

Paid time off

Holidays and leaves

Jury duty leave

Résumé du poste

Carrier Global Corporation in the United States is seeking a Commercial HVAC Field Service Coordinator who can work independently with minimal supervision. The role involves dispatching technicians, scheduling daily work orders, and ensuring clear communication of scope and time requirements to field staff.

The ideal candidate has 2+ years of customer service experience, 1 year in workforce scheduling, and 6+ months supporting customers by phone and email; experience with SAP, Salesforce or

Qualifications

• High School diploma or GED required.
• 2+ years customer service experience.
• 1 year scheduling workforce.
• 6+ months supporting customers via telephone and email.
• Experience in HVAC industry preferred.
• Experience with scheduling field service technicians.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience with Microsoft Office, SAP, and Salesforce or similar CRM.

Responsabilités

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage schedule
• Assist with the management and recording of non-productive technician time
• Will support the accounts receivable team with reconciliation of past due invoices.
• Reconciling technician expenses with work orders after project completion

Connaissances

Customer service

Workforce scheduling

Communication skills

Organizational skills

Attention to detail

Microsoft Office

SAP

Salesforce

CRM software

Formation

High School diploma or GED

Description du poste

Carrier Global Corporation in the United States is seeking a Commercial HVAC Field Service Coordinator who can work independently with minimal supervision. The role involves dispatching technicians, scheduling daily work orders, and ensuring clear communication of scope and time requirements to field staff.

The ideal candidate has 2+ years of customer service experience, 1 year in workforce scheduling, and 6+ months supporting customers by phone and email; experience with SAP, Salesforce or