HVAC Service Dispatch & Scheduler

FirstCall Mechanical Group, LLC; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive weekly pay

Healthcare coverage

401(k) with match

PTO + holidays

Education programs

Referral bonus

Vehicle allowance

Uniforms & boot allowance

Job summary

FirstCall Mechanical Group, LLC is seeking a dedicated Service Coordinator in Pocola, Oklahoma to join our fast-growing HVAC service team. The role focuses on coordinating service calls, dispatching crews, and maintaining excellent customer communication to ensure timely, accurate service delivery.

Ideal candidates have 1–3+ years in dispatching, HVAC familiarity, strong organization, and proficiency with Microsoft Office and scheduling software like BuildOps.

Qualifications

• 1-3+ years of dispatching experience.
• Experience in HVAC or service industry preferred.
• Proficient in Microsoft Office.
• Strong organizational and interpersonal skills.
• Geographical knowledge of service area.
• Map reading skills.
• Excellent problem-solving abilities.
• Experience with BuildOps is a plus.

Responsibilities

• Answer phones and relay calls and messages.
• Create service calls by speaking with customers and technicians.
• Review service work orders for accuracy and correct billing.
• Schedule and dispatch crews to locations per customer needs.
• Coordinate repairs with customers and other parties (cranes, deliveries).
• Identify the best technician for each job.

Skills

Dispatching

Organizational skills

Interpersonal skills

Microsoft Office

Problem solving

Team player

Map reading

HVAC knowledge

Tools

BuildOps

Job description

FirstCall Mechanical Group, LLC is seeking a dedicated Service Coordinator in Pocola, Oklahoma to join our fast-growing HVAC service team. The role focuses on coordinating service calls, dispatching crews, and maintaining excellent customer communication to ensure timely, accurate service delivery.

Ideal candidates have 1–3+ years in dispatching, HVAC familiarity, strong organization, and proficiency with Microsoft Office and scheduling software like BuildOps.