Service Coordinator

FirstCall Mechanical Group, LLC; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive weekly pay

Healthcare coverage

401(k) with match

PTO + holidays

Education programs

Referral bonus

Vehicle allowance

Uniforms & boot allowance

Job summary

FirstCall Mechanical Group, LLC is seeking a dedicated Service Coordinator in Pocola, Oklahoma to join our fast-growing HVAC service team. The role focuses on coordinating service calls, dispatching crews, and maintaining excellent customer communication to ensure timely, accurate service delivery.

Ideal candidates have 1–3+ years in dispatching, HVAC familiarity, strong organization, and proficiency with Microsoft Office and scheduling software like BuildOps.

Qualifications

• 1-3+ years of dispatching experience.
• Experience in HVAC or service industry preferred.
• Proficient in Microsoft Office.
• Strong organizational and interpersonal skills.
• Geographical knowledge of service area.
• Map reading skills.
• Excellent problem-solving abilities.
• Experience with BuildOps is a plus.

Responsibilities

• Answer phones and relay calls and messages.
• Create service calls by speaking with customers and technicians.
• Review service work orders for accuracy and correct billing.
• Schedule and dispatch crews to locations per customer needs.
• Coordinate repairs with customers and other parties (cranes, deliveries).
• Identify the best technician for each job.

Skills

Dispatching

Organizational skills

Interpersonal skills

Microsoft Office

Problem solving

Team player

Map reading

HVAC knowledge

Tools

BuildOps

Job description

A FirstCall Mechanical Company

SERVICE COORDINATOR

Location: Pocola, Oklahoma

WHO IS FIRSTCALL MECHANICAL?

Lowder Brothers is a commercial HVAC services provider in the Pocola, Oklahoma metro area. Lowder Brothers partnered with FirstCall Mechanical in 2026.

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays - Up to 4 weeks of paid time off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development - Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

POSITION OVERVIEW

We are currently seeking an experienced Commercial HVAC Service Coordinator to join the fast-growing team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service.

JOB RESPONSIBILITIES

• Answer telephones and relay calls and messages
• Speak with the customer, account managers, or technicians and create service calls as needed
• Review service work orders for spelling, grammar, and correctness; rewrite as necessary
• Correct additional billings that were missed on service work orders
• Schedule and dispatch work crew to the appropriate location according to customer's request, specification or needs
• Arrange for repairs that are needed for jobs that need to be scheduled by setting up time and date with the customer, and coordinate with others that are involved (cranes, deliveries, and number of technicians)
• Identify that the technician is the best person for the job that the customer needs

ACCOUNTABILITIES

• Scheduling & Dispatching
• Customer Service & Communication
• Work Order & Documentation Management
• Compliance & Safety
• Administrative & Reporting Responsibilities

ORGANIZATIONAL ALIGNMENT

This position reports to the local Branch Manager and has responsibility to the entire service team and all of our customers.

Qualifications

• 1-3+ years of experience in dispatching
• Experience in HVAC or the service industry is strongly preferred
• Strong organizational and interpersonal skills, and able to work well within a team environment
• Capable of remaining patient and calm when dealing with frustrated technicians or clients
• Geographical knowledge of service area or map reading skills
• Microsoft Office Suite skills are a MUST
• Maintains a professional but friendly and outgoing demeanor
• Strong problem-solving skills
• Experience with BuildOps, a plus

BEHAVIORAL PROFILE

Language & Communication Skills

Communicates clearly and professionally with customers, technicians, and management. Listens actively and responds to customer inquiries with patience.

Reasoning Ability

Quickly assesses urgent situations, such as emergency service requests or schedule changes, and finds the best solutions.

Environmental Requirements

Primarily works in the office, coordinating service calls, managing schedules, and handling administrative tasks. May need to work in a shared office space with other coordinators.

Physical Demands

Requires extended periods of sitting while on a computer, answering phones, and managing scheduling systems. May need to move around the office to communicate with team members, retrieve documents, or check inventory. Occasionally required to lift office supplies, files, or small HVAC-related parts (typically under 20 lbs.).

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.