HVAC Service & Dispatch Specialist

FIRSTCALL MECHANICAL GROUP LLC; Pocola (OK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

Phone allowance

Uniforms

Boot allowances

Job summary

FirstCall Mechanical is seeking an experienced Commercial HVAC Service Coordinator in Pocola, OK to manage service calls, schedule dispatches, and coordinate repairs with customers and technicians. The role emphasizes strong communication and problem-solving in a fast-paced office setting.

Applicants should have 1–3+ years in dispatching, solid organizational skills, and proficiency with Microsoft Office. Experience with BuildOps is a plus; a team-oriented, professional demeanor is required.

Qualifications

• 1–3+ years of experience in dispatching or coordinator roles in HVAC/service industries.
• Strong organizational and interpersonal skills; ability to work in a team.
• Must be proficient with Microsoft Office; basic computer literacy required.
• Clear, professional communication with customers and internal teams.

Responsibilities

• Answer phones, relay calls and create service calls as needed.
• Review work orders for accuracy and update as necessary.
• Schedule and dispatch crews to locations according to customer needs.
• Arrange repairs and coordinate with cranes, deliveries, and technicians.
• Identify the best technician for each customer job.

Skills

Dispatching

Customer service

Problem solving

Team player

Map reading

Tools

BuildOps

Microsoft Office

Job description

FirstCall Mechanical is seeking an experienced Commercial HVAC Service Coordinator in Pocola, OK to manage service calls, schedule dispatches, and coordinate repairs with customers and technicians. The role emphasizes strong communication and problem-solving in a fast-paced office setting.

Applicants should have 1–3+ years in dispatching, solid organizational skills, and proficiency with Microsoft Office. Experience with BuildOps is a plus; a team-oriented, professional demeanor is required.