Service Coordinator

FIRSTCALL MECHANICAL GROUP LLC; Pocola (OK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

Phone allowance

Uniforms

Boot allowances

Job summary

FirstCall Mechanical is seeking an experienced Commercial HVAC Service Coordinator in Pocola, OK to manage service calls, schedule dispatches, and coordinate repairs with customers and technicians. The role emphasizes strong communication and problem-solving in a fast-paced office setting.

Applicants should have 1–3+ years in dispatching, solid organizational skills, and proficiency with Microsoft Office. Experience with BuildOps is a plus; a team-oriented, professional demeanor is required.

Qualifications

• 1–3+ years of experience in dispatching or coordinator roles in HVAC/service industries.
• Strong organizational and interpersonal skills; ability to work in a team.
• Must be proficient with Microsoft Office; basic computer literacy required.
• Clear, professional communication with customers and internal teams.

Responsibilities

• Answer phones, relay calls and create service calls as needed.
• Review work orders for accuracy and update as necessary.
• Schedule and dispatch crews to locations according to customer needs.
• Arrange repairs and coordinate with cranes, deliveries, and technicians.
• Identify the best technician for each customer job.

Skills

Dispatching

Customer service

Problem solving

Team player

Map reading

Tools

BuildOps

Microsoft Office

Job description

A FirstCall Mechanical CompanySERVICE COORDINATORLocation: Pocola, OklahomaWHO IS FIRSTCALL MECHANICAL?Lowder Brothers is a commercial HVAC services provider in the Pocola, Oklahoma metro area. Lowder Brothers partnered with FirstCall Mechanical in 2026.FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.BENEFITS OVERVIEWFirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:Competitive Weekly PayComprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term DisabilityTime-Off & Holidays - Up to 4 weeks of paid time off, 9 Paid Holidays + Veterans Day for VeteransCareer Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression ProgramGenerous Referral Bonus of $2,500 per referralRole-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowancesPOSITION OVERVIEWWe are currently seeking an experienced Commercial HVAC Service Coordinator to join the fast-growing team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service.JOB RESPONSIBILITIESAnswer telephones and relay calls and messagesSpeak with the customer, account managers, or technicians and create service calls as neededReview service work orders for spelling, grammar, and correctness; rewrite as necessaryCorrect additional billings that were missed on service work ordersSchedule and dispatch work crew to the appropriate location according to customer's request, specification or needsArrange for repairs that are needed for jobs that need to be scheduled by setting up time and date with the customer, and coordinate with others that are involved (cranes, deliveries, and number of technicians)Identify that the technician is the best person for the job that the customer needsACCOUNTABILITIESScheduling & DispatchingCustomer Service & CommunicationWork Order & Documentation ManagementCompliance & SafetyAdministrative & Reporting ResponsibilitiesORGANIZATIONAL ALIGNMENTThis position reports to the local Branch Manager and has responsibility to the entire service team and all of our customers.1-3+ years of experience in dispatchingExperience in HVAC or the service industry is strongly preferredStrong organizational and interpersonal skills, and able to work well within a team environmentCapable of remaining patient and calm when dealing with frustrated technicians or clientsGeographical knowledge of service area or map reading skillsMicrosoft Office Suite skills are a MUSTMaintains a professional but friendly and outgoing demeanorStrong problem-solving skillsExperience with BuildOps, a plusBEHAVIORAL PROFILELanguage & Communication SkillsCommunicates clearly and professionally with customers, technicians, and management. Listens actively and responds to customer inquiries with patience.Reasoning AbilityQuickly assesses urgent situations, such as emergency service requests or schedule changes, and finds the best solutions.Environmental RequirementsPrimarily works in the office, coordinating service calls, managing schedules, and handling administrative tasks. May need to work in a shared office space with other coordinators.Physical DemandsRequires extended periods of sitting while on a computer, answering phones, and managing scheduling systems. May need to move around the office to communicate with team members, retrieve documents, or check inventory. Occasionally required to lift office supplies, files, or small HVAC-related parts (typically under 20 lbs.).NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.