HVAC Service Dispatch & Operations Coordinator

IES Holdings; Austin (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

401K plan with employer match

Paid Time Off

Life Insurance

Medical Coverage (Prescription & STD)

Dental & Vision Coverage

Disability & Benefit Options

Insurance discounts

Job summary

IES in Austin, TX is seeking a Customer Service Dispatcher to coordinate service schedules and dispatch field personnel for efficient operations. You will support daily activities, maintain clear communication with customers, and collaborate with leaders, vendors, and teams to resolve issues and keep service moving smoothly.

This role requires 2–4 years of dispatch or scheduling experience, strong organization and communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong organizational and time management skills.
• Excellent verbal, written, and interpersonal communication abilities.
• Strong problem-solving and decision-making skills.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Strong attention to detail and operational awareness.
• Ability to coordinate schedules, field operations, and service requests efficiently.
• Strong customer service and conflict resolution skills.
• Ability to work independently while collaborating effectively across teams and departments.
• Proficiency in Microsoft Office and dispatch or scheduling software systems.
• Ability to remain calm and make sound decisions under pressure.
• Ability to pass pre-employment screenings such as background and motor vehicle record checks.
• English speaking, reading, and writing preferred, and required where necessary to perform job duties.
• Maintain professionalism and a positive, respectful demeanor with customers, coworkers, and business partners.

Responsibilities

• Coordinate daily dispatch operations and support service and field activities.
• Schedule and dispatch field personnel, technicians, drivers, or crews based on operational needs and priorities.
• Monitor schedules, job progress, and service requests to ensure timely completion of assignments.
• Communicate with customers regarding appointments, delays, service updates, and operational concerns.
• Coordinate with leadership, vendors, subcontractors, and internal departments regarding operational needs and scheduling adjustments.
• Review and maintain accurate dispatch records, reports, schedules, and operational documentation.
• Assist with resolving scheduling conflicts and operational issues in a timely and professional manner.
• Monitor field activity and provide operational support to improve workflow efficiency and customer satisfaction.
• Ensure compliance with company policies, procedures, and operational standards.
• Maintain professionalism and effective communication throughout all customer and operational interactions.
• Perform additional duties as assigned.

Skills

Org & Time Mgmt

Communication

Problem solving

Multitasking

Detail oriented

Dispatch scheduling

Customer service

Independent work

Microsoft Office

Calm under pressure

Background checks

English proficiency

Professional demeanor

Education

High school diploma or GED

Tools

Dispatch software

Microsoft Office

Job description

IES in Austin, TX is seeking a Customer Service Dispatcher to coordinate service schedules and dispatch field personnel for efficient operations. You will support daily activities, maintain clear communication with customers, and collaborate with leaders, vendors, and teams to resolve issues and keep service moving smoothly.

This role requires 2–4 years of dispatch or scheduling experience, strong organization and communication skills, and the ability to multitask in a fast-paced environment.