Field Operations Dispatch Coordinator

IES Residential Inc; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

IES is seeking a Dispatcher to coordinate service schedules and dispatch field personnel to ensure timely response and efficient operations. You will work with customers, field teams, vendors, and leadership to maintain communication and support daily needs.

The role requires strong organizational and communication skills, attention to detail, and proficiency in dispatch software. On-site work and adherence to policies are essential for success.

Qualifications

• High school diploma or GED preferred.
• 2–4 years of dispatching, scheduling, customer service, or operations experience preferred.
• Experience coordinating field operations or service activities preferred.
• Experience using dispatch, scheduling, or operational software systems preferred.
• Relevant industry certifications or licenses preferred, and required where necessary to perform job duties.
• English-speaking, reading and writing preferred, and required where necessary to perform job duties.

Responsibilities

• Coordinate daily dispatch operations and support service and field activities.
• Schedule and dispatch field personnel, technicians, drivers, or crews based on operational needs and priorities.
• Monitor schedules, job progress, and service requests to ensure timely completion of assignments.
• Communicate with customers regarding appointments, delays, service updates, and operational concerns.
• Coordinate with leadership, vendors, subcontractors, and internal departments regarding operational needs and scheduling adjustments.
• Review and maintain accurate dispatch records, reports, schedules, and operational documentation.
• Assist with resolving scheduling conflicts and operational issues in a timely and professional manner.
• Monitor field activity and provide operational support to improve workflow efficiency and customer satisfaction.
• Ensure compliance with company policies, procedures, and operational standards.
• Maintain professionalism and effective communication throughout all customer and operational interactions.
• Perform additional duties as assigned.

Skills

Strong organizational skills

Excellent communication

Problem solving

Multitasking

Attention to detail

Scheduling coordination

Customer service

Independent work

Microsoft Office

Dispatch software systems

Calm under pressure

Background checks pass

Education

High school diploma or GED preferred

Tools

Dispatch software

Microsoft Office

Job description

IES is seeking a Dispatcher to coordinate service schedules and dispatch field personnel to ensure timely response and efficient operations. You will work with customers, field teams, vendors, and leadership to maintain communication and support daily needs.

The role requires strong organizational and communication skills, attention to detail, and proficiency in dispatch software. On-site work and adherence to policies are essential for success.