HVAC Dispatch Coordinator: Fast-Paced Service Scheduling

IES Residential; Austin (TX); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay

401K plan with Employer Contribution

Paid Time Off

Paid Life Insurance

Medical Coverage options

Descripción de la vacante

IES Residential is seeking a Customer Service Dispatcher in Austin, TX to coordinate service schedules and dispatch field personnel. The role supports daily operations, communicates with customers, and ensures timely service delivery.

The candidate should have 2–4 years of dispatch or scheduling experience, strong organizational skills, and proficiency in MS Office and dispatch software. This full-time position requires the ability to multitask and work collaboratively across teams.

Formación

• High school diploma or GED preferred; relevant dispatch/customer service experience beneficial.
• 2–4 years in dispatch, scheduling, or operations roles preferred.
• Strong organizational and communication skills; ability to multitask in a fast-paced environment.
• Proficiency with MS Office and dispatch software; customer-focused with problem-solving abilities.

Responsabilidades

• Coordinate daily dispatch operations and support service and field activities.
• Schedule and dispatch field personnel, technicians, drivers, or crews based on priorities.
• Monitor schedules and service requests to ensure timely completion.
• Communicate with customers regarding appointments and service updates.
• Maintain dispatch records, reports, and documentation.

Conocimientos

Organization

Communication

Problem-solving

Multitasking

Detail-oriented

Scheduling coordination

Independent work

MS Office

Dispatch software

Customer service

Educación

High school diploma or GED

Herramientas

Dispatch or scheduling software

Microsoft Office

Descripción del empleo

IES Residential is seeking a Customer Service Dispatcher in Austin, TX to coordinate service schedules and dispatch field personnel. The role supports daily operations, communicates with customers, and ensures timely service delivery.

The candidate should have 2–4 years of dispatch or scheduling experience, strong organizational skills, and proficiency in MS Office and dispatch software. This full-time position requires the ability to multitask and work collaboratively across teams.