HVAC Service Dispatcher

Prevueaps; Houston (TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Paid Holidays

Paid Time Off

IRA with company match

Training & Development

Job summary

Environmental Air Systems in Houston, TX is seeking an experienced HVAC Service Dispatcher to coordinate and dispatch a team of technicians. You will manage daily service schedules, balance priorities, and ensure timely communication with customers and field staff.

The ideal candidate has at least 2 years in dispatching or service coordination in home services, comfortable with FieldEdge or similar software, and a collaborative, detail-focused approach.

Qualifications

• At least 2 years of dispatching, scheduling, or a customer-facing service coordination role.
• HVAC, plumbing, electrical, restoration, or related home-services industry experience preferred.
• Previous experience coordinating schedules for 8–15 field technicians is a plus.
• Familiarity with FieldEdge or comparable field service management software strongly preferred.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Clear, professional communication skills, both written and verbal.
• Comfortable navigating computer systems, scheduling platforms, and service software.
• Ability to think on your feet, solve problems, and remain composed in a fast-paced environment.
• Strong attention to detail and follow-through.
• Dependable, professional, and willing to work collaboratively with the entire team.

Responsibilities

• Coordinate and manage daily service schedules for a team of HVAC technicians.
• Dispatch technicians based on location, skill set, availability, and customer needs.
• Monitor job progress and adjust schedules throughout the day as priorities change.
• Communicate appointment confirmations, updates, and delays to customers and field technicians.
• Handle incoming service requests and assist customers with scheduling questions.
• Identify and prioritize emergency calls to ensure timely service.
• Maintain accurate customer records, equipment information, and work orders in the service management system.
• Work closely with the Service Manager and field team to maximize technician productivity and minimize scheduling gaps.
• Help resolve scheduling conflicts and unexpected changes while keeping customers informed.
• Provide professional, helpful communication that reflects the company's commitment to customer service.

Skills

Organizational skills

Communication skills

Problem solving

Customer service

Team collaboration

Tools

FieldEdge

Job description

HVAC Service Dispatcher

Join a Well-Established, Texas-Owned HVAC Company

Environmental Air Systems has been serving the greater Houston area for more than 44 years, building a reputation for quality workmanship, dependable service, and customer care. As an independently owned Texas company, we take pride in our people, our work, and the relationships we've built in our community.

What We Offer

• Established, locally owned company with more than 44 years in business
• Medical Insurance Coverage (multiple plan options)
• Paid Holidays
• Paid Time Off
• Simple IRA with company match
• Ongoing training and opportunities for professional development

Pay: $21–$25 per hour, depending on experience Schedule: Monday–Friday, 8:00 AM–5:00 PM

What You'll Be Responsible For

• Coordinate and manage daily service schedules for a team of HVAC technicians.
• Dispatch technicians based on location, skill set, availability, and customer needs.
• Monitor job progress and adjust schedules throughout the day as priorities change.
• Communicate appointment confirmations, updates, and delays to customers and field technicians.
• Handle incoming service requests and assist customers with scheduling questions.
• Identify and prioritize emergency calls to ensure timely service.
• Maintain accurate customer records, equipment information, and work orders in the service management system.
• Work closely with the Service Manager and field team to maximize technician productivity and minimize scheduling gaps.
• Help resolve scheduling conflicts and unexpected changes while keeping customers informed.
• Provide professional, helpful communication that reflects the company's commitment to customer service.

What We're Looking For

• At least 2 years of experience in dispatching, scheduling, or a customer-facing service coordination role
• HVAC, plumbing, electrical, restoration, or related home-services industry experience preferred
• Previous experience coordinating schedules for 8–15 field technicians is a plus
• Familiarity with FieldEdge or comparable field service management software strongly preferred
• Strong organizational skills and the ability to manage multiple priorities simultaneously
• Clear, professional communication skills, both written and verbal
• Comfortable navigating computer systems, scheduling platforms, and service software
• Ability to think on your feet, solve problems, and remain composed in a fast-paced environment
• Strong attention to detail and follow-through
• Dependable, professional, and willing to work collaboratively with the entire team

What Success Looks Like

You're someone who can keep multiple moving pieces organized without losing sight of the customer experience. You anticipate scheduling challenges, communicate proactively, and know how to adapt when the day doesn't go as planned. You take ownership of keeping technicians on track and helping the service department operate efficiently.

Interested in Joining Our Team?

If you're an experienced dispatcher who enjoys a fast-paced environment and wants to build a long-term career with an established Houston HVAC company, we'd like to hear from you.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.