HVAC Service Dispatch & Customer Support Coordinator

Johnson Controls; Raleigh (NC); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a detail-oriented Administrative/Operations professional to coordinate cash handling, parts purchasing, and service coordination. The role requires experience with CRM tools, strong communication, and the ability to multi-task in a fast-paced environment. Travel to Roanoke, VA once a month is required.

A background in Sales, Operations, or Administration is preferred. Ideal candidates will have a high school diploma or equivalent, with an associate degree preferred,

Qualifications

• High school diploma or equivalent.
• Associate degree preferred.
• 2 years administrative experience in Sales/Operations/Administration.
• Travel to Roanoke, VA monthly.
• CRM tools such as Siebel or Salesforce.com.
• Call center experience preferred.
• Strong problem-solving abilities and accuracy.
• Self-motivated with attention to detail and regular attendance.
• Effective communication with end-users at all levels.
• Ability to multi-task and prioritize work.
• Proficient in Word, Excel, PowerPoint and Internet apps.

Responsibilities

• Coordinate cash and collections and supplier interactions.
• Assist with parts ordering and PO creation; move SRs to invoicing.
• Update on-call lists and manage AR/AP tasks.
• Send quotes and maintain customer billing information.
• Close inventory trunks for new truck creations.
• Support the Global Supplier List and fleet-related tasks.
• Collaborate with Service Team Manager to schedule work and ensure timely completion.

Skills

Administrative experience

Customer service

Problem solving

Communication skills

Education

High school diploma or equivalent

Associate degree preferred

Tools

Siebel

Salesforce

Job description

Johnson Controls is seeking a detail-oriented Administrative/Operations professional to coordinate cash handling, parts purchasing, and service coordination. The role requires experience with CRM tools, strong communication, and the ability to multi-task in a fast-paced environment. Travel to Roanoke, VA once a month is required.

A background in Sales, Operations, or Administration is preferred. Ideal candidates will have a high school diploma or equivalent, with an associate degree preferred,