HVAC TB Customer Service Coordinator

Johnson Controls; Columbia (SC); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401K

Medical/Dental/Vision

Paid time off

Employee discount programs

Job summary

Johnson Controls is seeking a Customer Support Coordinator to help keep service operations organized and customer-focused in Columbia, SC. You will coordinate service requests from initiation through completion, manage documentation, and partner with CRC, service leaders, vendors, and internal teams to ensure timely support.

Key duties include scheduling, invoicing support, inventory tracking, and assisting with AR/AP tasks while maintaining accurate records and delivering excellent customer

Qualifications

• High school diploma or equivalent required; AA/ college degree preferred.
• At least 2 years of administrative experience in Sales, Operations, or Admin.
• CRM experience with Siebel or Salesforce.com.
• Call center experience preferred.
• Strong problem-solving and communication skills.

Responsibilities

• Coordinate cash and collections activities and follow-up.
• Track safety statistics, training, and inventory records.
• Generate on-call schedules and update service schedules.
• Schedule customer service requests from initiation to completion.
• Process shipments and support new customer account setup.
• Assist with vendor invoices, AR/AP tasks, and COI requests.
• Support parts ordering and RMAs; track tool returns.
• Assist with report tracking and fleet administration.

Skills

Strong communication

Multi-tasking

Problem solving

Attention to detail

Team collaboration

Education

High school diploma

Associate degree preferred

Tools

Siebel

Salesforce

Job description

Customer Support Coordinator

At Johnson Controls, we help create safer, healthier, and more efficient environments for customers around the world. In this role, you will support service operations by coordinating scheduling, collections, inventory, customer accounts, and administrative follow-through so work moves smoothly from request to completion.

Role Overview

The Customer Support Coordinator plays a key role in keeping branch service operations organized, accurate, and customer-focused. You will work closely with the CRC, Service Team Manager, Service Team Leaders, vendors, and internal support teams to coordinate service requests, manage documentation, and help ensure technicians and customers receive timely support.

Key Responsibilities

• Coordinate cash and collections activities and support related administrative follow-up.
• Track employee safety statistics, safety training, truck inventory counts, branch inventory, and vehicle inventory records.
• Generate on-call schedules and support schedule updates as service needs change.
• Work with the CRC to schedule customer service requests from initiation through service completion.
• Generate and track customer orders, process shipments, and support new customer account setup.
• Partner with service leaders to support technician scheduling, resource productivity, and customer satisfaction.
• Assist with customer surveys, connected systems follow-up, and customer communication.
• Support vendor invoice and shipment issue resolution, AR and AP tasking, COI requests, and other service administration tasks as directed.
• Support parts ordering, material-only service requests, quoted jobs, special handling updates, RMAs, and specialty tool return tracking.
• Assist with report tracking, supply chain finance tasks, new truck creations, inventory trunk closeouts, vendor setup, Global Preferred Supplier List updates, fleet administration, and uniforms.

How You Will Do It

• Own your assignments with accuracy, accountability, safety, and integrity so customer, inventory, and financial records stay reliable.
• Stay close to the work by partnering daily with CRC, service leadership, and vendors to remove barriers and keep requests moving.
• Keep schedules, statuses, and follow-up actions current so technicians, customers, and internal teams always know the next step.
• Use clear, timely communication when sending quotes, securing POs, maintaining bill-to information, or resolving service, shipment, or invoice issues.
• Review reports and exceptions with a problem-solving mindset to improve service flow, reduce delays, and support better customer outcomes.
• Work as one team across service, finance, supply chain, and branch operations to balance customer expectations, productivity, and profitability.

Qualifications

• High school diploma or equivalent is required; an Associate of Arts degree or college degree is preferred.
• At least 2 years of administrative experience with a background in Sales, Operations, and/or Administration.
• Knowledge or experience with a CRM tool such as Siebel or SalesForce.com.
• Experience in a call center environment is preferred.
• Ability to analyze and solve problems with a high degree of accuracy.
• Ability to assess issues quickly and provide practical solutions.
• Strong communication skills with the ability to work effectively with all levels of end-users in a patient and friendly way.
• Ability to multi-task, establish priorities, and work independently with minimal supervision.
• A highly motivated, detail-oriented approach with excellent attendance and the ability to work designated hours.
• Proficient computer skills in Microsoft Word, Excel, PowerPoint, and Internet business application usage.

Nice to Have

• Desire to learn and grow in a service operations environment.
• Experience supporting cash and collections, inventory coordination, shipments, or AR/AP tasks.
• Experience handling customer orders, vendor follow-up, or scheduling support in a fast-paced office environment.

Why Join Us

• Competitive hourly rates.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package including 401K, medical, dental, and vision care available from day one.
• Extensive product and on-the-job/cross-training opportunities.
• Encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.
• Scheduling and management support.
• Employee discount programs.

HIRING HOURLY RANGE: $22-$26 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.