HVAC Service & Dispatch Coordinator

Alloy Enterprises; Longview (TX); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls in Texas is seeking an HVAC Customer Service Representative to coordinate service requests, assist with scheduling and dispatch, and manage orders and accounts. You will help track inventories, invoices, and vendor interactions while supporting AR/AP tasks and customer communications.

The role emphasizes attention to detail, cross-functional collaboration, and timely updates to customers, technicians, and internal teams to optimize service outcomes.

Qualifications

• Five years of administrative experience with a background in sales, operations, and/or administration.
• Knowledge of a CRM tool such as Siebel or Salesforce.com.
• Experience in a call center environment is preferred.
• Excellent communication skills and ability to work with all levels of end users.
• Proficiency with Microsoft Word, Excel, PowerPoint, and internet applications.

Responsibilities

• Receive customer service requests and coordinate scheduling support from initiation through completion.
• Support efficient technician dispatching and on-call scheduling in partnership with service and technical leaders.
• Track customer orders, shipments, branch inventory, vehicle inventory, and truck stock counts.
• Assist with customer surveys, connected system follow-up, and account updates.
• Generate reports and maintain service-related documentation, including inspection paperwork and other tracking records.
• Support parts ordering, purchase order creation, shipment follow-up, and invoice issue resolution with vendors and internal teams.
• Set up new customer accounts, maintain customer bill-to information, and assist with AR and AP tasks as directed.
• Help coordinate specialty tool returns, COI requests, new truck creations, inventory trunk closures, vendor setup, fleet support, and uniforms.
• Partner with the Service Team Manager to help ensure work is scheduled ahead of time and completed to customer expectations.
• Review service team activity and adjust follow-up actions as needed to help improve customer satisfaction and operational efficiency.

Job description

Johnson Controls in Texas is seeking an HVAC Customer Service Representative to coordinate service requests, assist with scheduling and dispatch, and manage orders and accounts. You will help track inventories, invoices, and vendor interactions while supporting AR/AP tasks and customer communications.

The role emphasizes attention to detail, cross-functional collaboration, and timely updates to customers, technicians, and internal teams to optimize service outcomes.