HVAC Service Coordination Specialist

Alloy Enterprises; New York (NY); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation, holidays, and sick time

Comprehensive benefits package

Extensive training opportunities

Collaborative team environment

Zero Harm policy

Scheduling and management support

Employee discount programs

Job summary

Johnson Controls is hiring an HVAC Customer Resource Coordinator in New York to schedule service calls, manage technician assignments, and ensure timely preventive maintenance. You will debrief daily with crews and coordinate with billing and support to move jobs through the process.

The role is full-time and on-site, offering competitive pay, a comprehensive benefits package, and opportunities for training and advancement within a supportive team.

Qualifications

• Must have strong interpersonal skills to communicate with clients.
• Ability to manage multiple projects and tasks with attention to detail.
• Prior experience in service operations or scheduling is preferred.

Responsibilities

• Receive and schedule customer service calls; coordinate with technicians.
• Ensure on-time service visits and timely completion of tasks.
• Debrief daily with technicians and liaise with billing and support teams.

Skills

Interpersonal skills

Organizational skills

Communication

Multitasking

Education

High school diploma or equivalent

Associate degree

Job description

Johnson Controls is hiring an HVAC Customer Resource Coordinator in New York to schedule service calls, manage technician assignments, and ensure timely preventive maintenance. You will debrief daily with crews and coordinate with billing and support to move jobs through the process.

The role is full-time and on-site, offering competitive pay, a comprehensive benefits package, and opportunities for training and advancement within a supportive team.