HVAC Service Dispatch & Coordination Specialist

Fidelity Building Services Group; Town of Hammond (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Metro Mechanical Services in Hammond, LA is seeking a Service Coordinator to join our team. The role focuses on coordinating dispatch of service technicians, scheduling labor for maintenance and repairs, and gathering essential job information from customers and equipment details.

The ideal candidate will have HVAC dispatch or related experience, plus customer service exposure, and a strong emphasis on organization and professionalism within a collaborative culture.

Qualifications

• 2+ years HVAC industry experience preferred.
• Dispatching or equivalent experience preferred.
• At least 1 year of customer service experience.

Responsibilities

• Greet visitors courteously and direct them to the proper departments.
• Dispatch service technicians and schedule team labor for maintenances and repairs.
• Gather required work order information including customer details, equipment info, and issue description.
• Collect operating conditions at the time the issue occurred.
• Process work orders from start to finish, including verbiage and parts changes.
• Provide administrative support to the team as needed.
• Assist and support team members when needed.
• Maintain a positive attitude and integrity with customers, management, and coworkers.
• Maintain company confidentiality.
• Attend meetings, trainings, and activities as required.
• Stay updated on new techniques and maintain technical competency.

Skills

Dispatch coordination

Customer service

Organizational skills

Job description

Metro Mechanical Services in Hammond, LA is seeking a Service Coordinator to join our team. The role focuses on coordinating dispatch of service technicians, scheduling labor for maintenance and repairs, and gathering essential job information from customers and equipment details.

The ideal candidate will have HVAC dispatch or related experience, plus customer service exposure, and a strong emphasis on organization and professionalism within a collaborative culture.