HVAC Service Coordinator | Dispatch & Customer Care

Vertical Mechanical Group; Sterling (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Opportunities for career growth

Collaborative work environment

Job summary

Vertical Mechanical Group in Virginia is seeking a detail-oriented Service Coordinator to support our service operations team. The successful candidate will coordinate HVAC service calls, ensuring effective communication between customers and technicians.

We offer competitive compensation, paid time off, and opportunities for career growth in a collaborative work environment. Ideal applicants have 2+ years of service coordination experience and excellent customer service skills.

Qualifications

• 2+ years of experience in service coordination, dispatch, or administrative support.
• Experience in HVAC or mechanical service environments preferred.
• Familiarity with dispatching software is a plus.

Responsibilities

• Schedule and coordinate HVAC service calls with customers and field technicians.
• Communicate with customers to confirm appointments, provide updates.
• Create, review, and close out work orders and service tickets.

Skills

Service coordination experience

Excellent communication

Organizational abilities

Customer service skills

Proficiency in Microsoft Office

Tools

ServiceTitan

Microsoft Office

Job description

Vertical Mechanical Group in Virginia is seeking a detail-oriented Service Coordinator to support our service operations team. The successful candidate will coordinate HVAC service calls, ensuring effective communication between customers and technicians.

We offer competitive compensation, paid time off, and opportunities for career growth in a collaborative work environment. Ideal applicants have 2+ years of service coordination experience and excellent customer service skills.